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  • angry groomer did not finish

    I got a new client who said the groomer before me returned the dog unfinished and the groomer was angry about it. I asked her if the groomer told her what was the problem and she didn't really know and was a little shook up by the groomer's anger and said maybe she said something about the clippers.

    The dog was a younger rescue dog and had only been groomed a few times. It was fairly light coated.

    I have a bathing beauty which I don't feel is a problem for most dogs and I am very serious about equipment noise too.

    But, since I did not know its triggers I decided to gently hand wash just to keep this dog as calm as possible. No issues in bth and then since it was so light coated I towel dried and turned on some fans and used a quiet dryer
    which took very little time. Still no issues. Since she said she thought clippers might have been a problem
    I used my Bravura. The dog did make a move to resist when I got near its head so I went no farther than throat and he relaxed. Scissored face and ears - minor resistance- did nails which I usually save for last on a dog I do not know and done. 1 hour, grateful owner. No muzzle.

    My goal is to always prevent a dog from getting to an elevated state in the first place.

    "keeping it stress free"

  • #2
    Sounds pretty normal to me. I wonder if it was a corp place or ? One corp store ended up sending us, not intentionally, quite a few grooms in the past. Capable groomers are hit and miss sometimes. Clippers of course can bother some dogs and I figure I am investing some extra time to train the dog clippers are nothing to be scared of. Is it worth it? If you want a dog to become a regular for you, yes.

    In this case I bet you have a loyal customer in the making.

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    • #3
      I am mobile and the previous groomer was mobile.

      I guess the point I am trying to make is the biggest pushback I read against stress-free is having to invest all the time and multiple sessions into training a dog to "accept grooming". And I disagree with that for most dogs.

      What I am trying to say is that I knew going in that this dog was unfinished and caused anger and other than asking if she knew what the problem was I spent no time discussing the groom with the client. I chose to hand wash instead of using BB which I do a lot any way since I am mainly groom small dogs, I did not HV it, use a muzzle, I did not use a heavy hand, and I still finished in an hour and neither myself or the dog was stressed.



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      • #4
        Originally posted by lillypeanut View Post
        I got a new client who said the groomer before me returned the dog unfinished and the groomer was angry about it. I asked her if the groomer told her what was the problem and she didn't really know and was a little shook up by the groomer's anger and said maybe she said something about the clippers.

        The dog was a younger rescue dog and had only been groomed a few times. It was fairly light coated.

        I have a bathing beauty which I don't feel is a problem for most dogs and I am very serious about equipment noise too.

        But, since I did not know its triggers I decided to gently hand wash just to keep this dog as calm as possible. No issues in bth and then since it was so light coated I towel dried and turned on some fans and used a quiet dryer
        which took very little time. Still no issues. Since she said she thought clippers might have been a problem
        I used my Bravura. The dog did make a move to resist when I got near its head so I went no farther than throat and he relaxed. Scissored face and ears - minor resistance- did nails which I usually save for last on a dog I do not know and done. 1 hour, grateful owner. No muzzle.

        My goal is to always prevent a dog from getting to an elevated state in the first place.

        "keeping it stress free"
        Has the customer come back yet? Might be a little early.

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        • #5
          Not yet and I would say it is early too. It is a light coated terrier that needs minor grooming. I do not require pre-booking but I do expect to see it again. It's probably a 2 to 3 month dog.



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