I was asked "how do I answer calls all day and still get my job done".
Here are my tips and tricks that I have been doing for years and hope they help:
Get a hands free ear piece.
Get some dry erase markers.
Get some sticky notes.
Every day before I leave I write down my next few openings on sticky notes and put them on my dashboard. This way when the phone rings, I can answer it and not have to stop to find my openings. If it is a current client, I can just put their name on the sticky note and enter it into my book or computer when I get home. If it is a new client, I explain that "I am grooming a dog, may I call you back this afternoon, I do have an opening on...". I will then put their phone number on the sticky- voila, they are now my client and won't keep calling other groomers.
Mobile trucks and trailers have white shiny walls, this is the same material as Dry Erase Boards. If someone calls while my hands are full, I will write their name, number on my walls and call when I get a chance.
I absolutely HATE returning calls- so, I just answer it and keep it short. I don't get into details, I know my prices and my first availability and that is all most people want to know before booking. If they are truly interested, I will call them back while driving (I use a hands free piece) or while filling up the tanks, doing towels, etc.
Here are my tips and tricks that I have been doing for years and hope they help:
Get a hands free ear piece.
Get some dry erase markers.
Get some sticky notes.
Every day before I leave I write down my next few openings on sticky notes and put them on my dashboard. This way when the phone rings, I can answer it and not have to stop to find my openings. If it is a current client, I can just put their name on the sticky note and enter it into my book or computer when I get home. If it is a new client, I explain that "I am grooming a dog, may I call you back this afternoon, I do have an opening on...". I will then put their phone number on the sticky- voila, they are now my client and won't keep calling other groomers.
Mobile trucks and trailers have white shiny walls, this is the same material as Dry Erase Boards. If someone calls while my hands are full, I will write their name, number on my walls and call when I get a chance.
I absolutely HATE returning calls- so, I just answer it and keep it short. I don't get into details, I know my prices and my first availability and that is all most people want to know before booking. If they are truly interested, I will call them back while driving (I use a hands free piece) or while filling up the tanks, doing towels, etc.
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