I had to call to reschedule a client today. I called and got the husband on the phone (last name changed for privacy)
me "Hi, this is Melissa from TransFURmations, is Ms Smith available?"
husband "I'm sorry, she's not home at the moment, would you like me to take a message?"
me "Yes please. We had something come up for next week and we need to reschedule Tasha's grooming appointment"
(pause)
hubby: "You mean Sophie?"
me "?"
hubby: "The dogs name is Sophie, Kasha, is my wife. I don't think she needs you to groom her"
The rest of the conversation was me apologizing for the mix up. He sounded a bit insulted that I got them confused. Big whoops!
me "Hi, this is Melissa from TransFURmations, is Ms Smith available?"
husband "I'm sorry, she's not home at the moment, would you like me to take a message?"
me "Yes please. We had something come up for next week and we need to reschedule Tasha's grooming appointment"
(pause)
hubby: "You mean Sophie?"
me "?"
hubby: "The dogs name is Sophie, Kasha, is my wife. I don't think she needs you to groom her"
The rest of the conversation was me apologizing for the mix up. He sounded a bit insulted that I got them confused. Big whoops!
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