work from home and are conference calls the entire time you are there? There was this man talking in the background from her phone. I could not interrupt to ask questions, or tell her her dog was matted. When I came back in, I still could not talk to her. She gave me my regular fee I told her it was....but I had hoped for a Christmas tip. I think it never occurred to her in her haste.
I get frustrated that I can't communicate with these people. They like the convenience for them, but it isn't convenient for me. I need to communicate. I also have trouble getting them to hear about matts and how it would cost more or I need to do 7F. I end up never charging the de matting fee. I am a wimp. They just hand me the dog, and I don't know what they want or if I can deliver when the matts are deep in the legs etc. They expect the same outcome, and this dog owner rescheduled the groom, making the time go longer. She had said before it was the best she ever looked. I know this time it wasn't as good due to matting. This dog isn't a Bichon,as she says, but looks to me to be 99.9% Maltese. Nearly impossible wiggler to get those front legs or anywhere. I never got to tell the owner.
Please.....What can a groomer do? I wish I had had a bullhorn. HONK Helllo? I need to talk to you! Now!
I get frustrated that I can't communicate with these people. They like the convenience for them, but it isn't convenient for me. I need to communicate. I also have trouble getting them to hear about matts and how it would cost more or I need to do 7F. I end up never charging the de matting fee. I am a wimp. They just hand me the dog, and I don't know what they want or if I can deliver when the matts are deep in the legs etc. They expect the same outcome, and this dog owner rescheduled the groom, making the time go longer. She had said before it was the best she ever looked. I know this time it wasn't as good due to matting. This dog isn't a Bichon,as she says, but looks to me to be 99.9% Maltese. Nearly impossible wiggler to get those front legs or anywhere. I never got to tell the owner.
Please.....What can a groomer do? I wish I had had a bullhorn. HONK Helllo? I need to talk to you! Now!
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