Tweet
Disappointed cat grooming client:(
I work alone doing house call, and am pretty decent at handling cats, though some do defeat me
I love my feline clients.
I groomed a matted, overgrown, little long-haired 14 yr old cat. First groom ever. The owner wanted me to de-mat and trim, not shave, so I gave it my best shot. The coat did look quite choppy when I stopped, but the owner said she was happy. I told the owner I could keep on going and work on the coat more, but de-matting isn't comfortable, and the cat had already been through an hour and a half of grooming. The owner seemed to agree. She'd expressed a lot of concern about the cat's comfort earlier, so I figured we were on the same page. She paid me and that was that.
The owner has now let me know that she's very disappointed in the groom. She wanted a smooth, even coat.
I want to be a force for good in the lives of cats, so I wish I knew a way to communicate to her that as long as the cat is comfortable and clean, all is well. Nature will return the coat to a beautiful state, as long as she does her part by combing and brushing. Visuals are important, but not compared to the health and comfort of an older cat.
I did offer to return half the fee so she can hire another groomer to do more work on the cat's coat. I didn't offer to re-groom the cat because I honestly don't know how to make that coat smooth and even, especially since I did have to shave down to the skin in a few areas. Sigh. Wish I could work magic.
I love my feline clients.I groomed a matted, overgrown, little long-haired 14 yr old cat. First groom ever. The owner wanted me to de-mat and trim, not shave, so I gave it my best shot. The coat did look quite choppy when I stopped, but the owner said she was happy. I told the owner I could keep on going and work on the coat more, but de-matting isn't comfortable, and the cat had already been through an hour and a half of grooming. The owner seemed to agree. She'd expressed a lot of concern about the cat's comfort earlier, so I figured we were on the same page. She paid me and that was that.
The owner has now let me know that she's very disappointed in the groom. She wanted a smooth, even coat.
I want to be a force for good in the lives of cats, so I wish I knew a way to communicate to her that as long as the cat is comfortable and clean, all is well. Nature will return the coat to a beautiful state, as long as she does her part by combing and brushing. Visuals are important, but not compared to the health and comfort of an older cat.
I did offer to return half the fee so she can hire another groomer to do more work on the cat's coat. I didn't offer to re-groom the cat because I honestly don't know how to make that coat smooth and even, especially since I did have to shave down to the skin in a few areas. Sigh. Wish I could work magic.
Comment