Had to cancel 29 appointments last minute

[violet2]

So we get to work today and notice immediately a plumbing contractor truck, and yellow construction tape in the parking lot. A delivery truck lurched forward crashing into the back wall of the strip building making a big hole knocking out electricity to some units but breaking water pipes. No water, no grooms. We did have power so we could start the computer and get the appointment book and client numbers to call. So everyone might want to think about this. If no power, and all your customer numbers are on the computer, how do you make calls. Do you occasionally make a printout? Otherwise you have to take the computer where you have power.

Anyway, we started making calls, and of course not everyone is home. So we sent home the staff except myself and a bather covering the phones and those that show up. Water will be back tomorrow, I am going to come in and do some grooms tomorrow. Many of my Saturday people are Saturday only people, and we are booked already for 3 weekends, so opening next Sunday for makeup day too.

Hanging loose they say and what are you gonna do?

[ABDG]

What a disaster. Hopefully, everyone was understanding, since it's totally out of your control. Lucky they are fixing it by tomorrow.


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[10muddypaws]

Why couldn't it have happened on a slower day? What a mess.

[TootsiePie]

That is a lot of cancellations!

[KarlaSnyder]

Wow! So sorry that happened. I know your clients will understand. With a business that size, I think I would invest in a generator, and/or have a list or cards for every client as back-up. Power outages are pretty common, way more than a water 'outage'.

[Countrygrl]

Had this happen last week, but it was my pump that went out.........right in the middle of rinsing a dog. ONly had one dog left to groom so not as big a deal. I have an old fashioned appt book with everyone's phone number in their appt slot. The situation above is one reason I don't feel comfortable doing everything on a computer.. I am old fashioned, I know.

[123Linda]

I had to cancel 10 once, 29 OMG.

[Particentral]

That is a lot of cancellations!

Normal Saturday for us when we had three groomers

[blingwithfur]

Yes but we are talking have to cancel all of them. That's hectic.

[Brit]

We had to do about 20 some years ago after a quake in CA. Plus you couldn't get a hold of them with no phone lines and power, no email then.

[coldnose]

We had to cancel a whole week about 7 years ago when there was a fire in our building. OMG never again please.