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Customers that walk in behind the counter

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  • Customers that walk in behind the counter

    I just don't get it, our gate even says employees only and occasionally a customer like today walks in. They weren't standing there alone waiting for someone we said be right there. She heard us and said OK and then just walks back. So worries me!

  • #2
    I have a 4 ft. double gate between the front counter and my work area which is all pretty open. One lock is way down low so that a person would have to jump the gate to unlatch it. I let people back sometimes, but it is very much by invitation, not just come on back. I don't play that. Mainly because of people with no boundaries, and lots of kids, who want to just saunter right up to the dogs in cages and stick their fingers in and "play." GTFO with that. I am in a shopping center and have lots of people just walking in. I can't have them free ranging all about my place.

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    • #3
      I have a 1/2 door w/ a sliding lock. So far so good w/ pet parents respecting the shop boundaries and not unlatching the door. I'm knocking on wood as I type this![emoji847]


      Sent from my iPhone using Tapatalk

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      • #4
        I think a lot of it has to do with where you are in the country and the boundaries people have been raised with. We have a maundering all through the hospital like it's their own house. I've even broken up games of kids racing up and down the hall because they were bored. We had to walk into the surgical suites as well as knock on doors to other people's appointments and go and talk to them about their dogs.
        When I worked with my friend in their athletic store we would have people want to run back into the stockroom to help "look for things ". Once I started putting a stop to that type of behavior we stopped having as much product walk out the front door without being paid for.
        Explain to some of our staff today that just as I used to train students and their parents on proper behavior and situations, we have to start training our clients on how to respect boundaries and to behave in certain social situations. They just don't seem to all get it

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        • #5
          The lock is the only way, that should do it.

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          • #6
            I know a shop owner that had a customer do this and decided to say hi to a dog in a cage and got bit, and sued the groomer. LOCK THE GATES.

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            • #7
              "For your safety and the safety of the pets inside, please KEEP OUT"-and put a lock on the door. Too bad people just can't seem to read, or think the message is for everyone else.
              Old groomers never die, they just go at a slower clip.

              Groom on!!!

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              • #8
                Originally posted by 10muddypaws View Post
                I know a shop owner that had a customer do this and decided to say hi to a dog in a cage and got bit, and sued the groomer. LOCK THE GATES.
                This is exactly the kind of thing I fear-- someone getting bitten or opening a cage and accidentally (or not) letting a dog out. Not on my watch.

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                • #9
                  Oh geez, had one Tuesday (Along with the rest of the kindergarten that was going on... ) It was a German-accented lady with a old and supposedly frail lab. Lots of questions and concerns before hand so one of the groomers with spare time just started on her right away in the back instead of waiting for the bather to come back from her lunch. Meanwhile, I was starting to check in another dog, and she randomly just started walking through the gate. I had to stop her pretty quick, told her for insurance reasons no one who's not been safety certified could come back and called the manager, who let her know we could do tours either before or after business hours, but not during. She then proceeded to hang around and fuss more, until we let her know her dog would be finished in about 30 mins, and she wandered off, and didn't show up for at least another 15 after she was called, with the bather hanging around waiting for her with the dog so it wouldn't have to be kenneled...

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                  • #10
                    I don't have it happen a lot but that lock is such a simple idea, it is a must.

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                    • #11
                      I heard that some insurance policies can be quite sticky about letting customers back in work areas without an escort.

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                      • #12
                        In our old shop we just had a metal gate and people would try to walk back all the time. One customer would send her 15ish year old son back all the time. In our new location we have a half door and overall people have respected it and not come back uninvited.

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                        • #13
                          Customers behind the counter is a big liability issue. Don't leave them alone and you should be OK.

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                          • #14
                            What amazes me are shops that allow some pets to run loose and then the gate isn't even locked. Scary.

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                            • #15
                              I was in a salon last week and she had a buzzer that went off if the gate was open from the outside, how did she wire that I have no idea.

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