Walked out of my grooming room to check on the reception staff only to see a familiar body skulk out the front door.
The client that created the scene yesterday came back!!
I thought one of the staff was teasing when she told me that the woman wanted to book an appointment. That was followed by 'she wanted to see a manager'. Went to see asst manager on duty to find out that client made. Special trip in to give her side of events ( still accusing reception staff of lying about her) , and to BOOK a GROOMING APPT. !! ( Client made a deliberate effort to e sure to speak to the only staff member differing from those on duty the night before. )
Asst manager / head receptionist told the client that I ( groomer) have only fired a half dozen clients in my entire time there - only one was for the dogs behavior the others were all attributable to owner behavior. Woman tried to negotiate by saying that she would only send her son In with the dog in the future and so on
Told manager I'd think it over and let her know if I change my mind to allow the dog to continue.
Any thoughts would be appreciated. The dog is sweet but dumb ( consider its environment).
The client that created the scene yesterday came back!!
I thought one of the staff was teasing when she told me that the woman wanted to book an appointment. That was followed by 'she wanted to see a manager'. Went to see asst manager on duty to find out that client made. Special trip in to give her side of events ( still accusing reception staff of lying about her) , and to BOOK a GROOMING APPT. !! ( Client made a deliberate effort to e sure to speak to the only staff member differing from those on duty the night before. )
Asst manager / head receptionist told the client that I ( groomer) have only fired a half dozen clients in my entire time there - only one was for the dogs behavior the others were all attributable to owner behavior. Woman tried to negotiate by saying that she would only send her son In with the dog in the future and so on
Told manager I'd think it over and let her know if I change my mind to allow the dog to continue.
Any thoughts would be appreciated. The dog is sweet but dumb ( consider its environment).
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