I just got a job at a pet store as the new groomer. I just graduated grooming school in December so this is my first grooming job. It's just me in the back doing everything including the scheduling. 3 people have not shown up. No phone calls, nothing. They just don't show up.
Any advice on what to do with clients like that? It's not like I could call for reminders because they either called the day before or literally that day. Right now I'm sitting on my table waiting on someone who should have been here half an hour ago. Luckily I don't have any other grooms today otherwise I'd be screwed. I'm new at this and need help pls
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EDIT: I called them half an hour after their scheduled appointment but the didn't pick up. I left a message asking if they were still coming in, because I had them down for 11:30. No call back yet.
Any advice on what to do with clients like that? It's not like I could call for reminders because they either called the day before or literally that day. Right now I'm sitting on my table waiting on someone who should have been here half an hour ago. Luckily I don't have any other grooms today otherwise I'd be screwed. I'm new at this and need help pls
Sent from my iPhone using Tapatalk
EDIT: I called them half an hour after their scheduled appointment but the didn't pick up. I left a message asking if they were still coming in, because I had them down for 11:30. No call back yet.
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