Was needing to vent and needing some advice here. Just this week had a customer came in with a blue heeler. Complained about the price to bathe the dog. I gave the customer a break since the dog was clearly a mix and smaller then the average heeler and labeled the dog a mix rather then a heeler to help with the price.. Customer wanted nail buffing so I did that as well. Completed the service, owner came to pick up the dog, complained about price and wanted to use a coupon. Used the coupon complained some more because its not enough. But sadly that's all I could do. The customer was given the dog, customer gave her a quick look over. Didn't see any problems and went home.
I get a call the next day saying that I split the dog's nail and cut the paw at the base of the nail. Asked the customer to bring in the dog so I could see my mistake. Course that wouldn't be possible because the customer has left town. Long story short the company told the customer to take the dog to the vet, fax the bill to the store and then come back for a refund. Even though nothing happen to the dog's nails while it was in the shop and two other witnesses to verify that the dog was in perfect condition during the groom and upon check out. Even the owner gave a once over the dog and left.
Does this kind of stuff happen often? I've had nothing but customer complaints about pricing of products, services and our policies of needing rabies verification and not being able to muzzle. But never anything like this. Should I just let it go and if the customer comes back wanting services again inform them that I can refer them elsewhere because our services are not satisfactory?
I get a call the next day saying that I split the dog's nail and cut the paw at the base of the nail. Asked the customer to bring in the dog so I could see my mistake. Course that wouldn't be possible because the customer has left town. Long story short the company told the customer to take the dog to the vet, fax the bill to the store and then come back for a refund. Even though nothing happen to the dog's nails while it was in the shop and two other witnesses to verify that the dog was in perfect condition during the groom and upon check out. Even the owner gave a once over the dog and left.
Does this kind of stuff happen often? I've had nothing but customer complaints about pricing of products, services and our policies of needing rabies verification and not being able to muzzle. But never anything like this. Should I just let it go and if the customer comes back wanting services again inform them that I can refer them elsewhere because our services are not satisfactory?
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