The other thread on dryers reminded me of a situation I was not ready to face. In other words caught me off guard. A new customer asked about cage drying and I said we do use it for many dogs, not all, and we supervise carefully. She said what if I don't want my dog cage dried? I said we will hand dry on request. Is there an extra charge she asked. I said no, we will not charge extra for hand drying.
Then she said something to the effect, then why don't I get a discount for letting you use cage drying?
I wasn't ready with a good answer in the moment of a busy day.
Then she said something to the effect, then why don't I get a discount for letting you use cage drying?
I wasn't ready with a good answer in the moment of a busy day.
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