Overall I was very pleased with 2015 and that lends some belief that 2016 is going to be another one. Somehow I am not behind in my paperwork, much that is, and we had few repairs needed, and I lost no employees. I hope that means I am a better employer and they like working here. Teamwork is better, we had more talks about it even monthly over pizza and sodas. We are ready for a bather going out on family leave in February, and she actually helped find a good replacement we have tested. Morale is great with the dvds, streaming and grooming library I setup and they can check them out to take home, limit 1 at a time. 2 day weekend is max time. What else? We didn't raise prices in 2015, I don't raise prices every year for my customers, I find that too predictable. Zany customers? No more than usual and I think not letting it get our buttons pushed anymore helps a lot. Anyone facing a challenge at the counter just simply asks for me to take over, that's fine, I am the owner. So rested now and looking back 2015 was a good year because we tried and adapted to change.
I wish everyone a prosperous and sane 2016 in business.
I wish everyone a prosperous and sane 2016 in business.
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