Overbooked!

[10muddypaws]

My new girl overbooked us next Fri and Sat like 5 a day!!! LOL, what else can I say. Honest mistake. I can call the customers and work them in and come in early. My fault I guess.

[pugnacious]

Nope! Have HER call everyone, admit her new status, her mistakes & re-book their appointments. Unless you feel that you didn't explain scheduling clearly it is her responsibility to fix it. Or at least help her call & reschedule appointments .

[yankeedoodlepoodle]

We stayed late a few times when this happened. A few rescheduled, very few. Our mistake so we pay the price and don't mind too much.

[violet2]

One nice thing about having some staff is that they can pitch in when things like this happen. I like your attitude, just get it done and move on. We have had that happen when someone new was booked for 1 dog and they walk in with 3 or 4 and said they told us to book them all.