I have a fairly active facebook page for my business, and I would like your input on how to handle a comment that was left.
I received this 'public' message last night from a client that had brought a chow in about 6 weeks ago, stating that she was disappointed in her last appointment, that she didn't believe that I even bathed her dog since it still had a odor to it, and it was shedding terribly and she just had to re-groom this dog herself since we did such a horrible job.
Since I won't be able to review the client info until tomorrow to find out the particulars about the groom, it's bugging me to no end that this person felt she had to post this without attempting to call and resolve any problems she may have had (and 6 weeks latter).
There is absolutely no doubt on my end the dog received a proper groom (skin/coat appropriate shampoo and de-shed), and I want to handle this in a professional/adult manner without this turning into a nightmare, how would you approach this?
I received this 'public' message last night from a client that had brought a chow in about 6 weeks ago, stating that she was disappointed in her last appointment, that she didn't believe that I even bathed her dog since it still had a odor to it, and it was shedding terribly and she just had to re-groom this dog herself since we did such a horrible job.
Since I won't be able to review the client info until tomorrow to find out the particulars about the groom, it's bugging me to no end that this person felt she had to post this without attempting to call and resolve any problems she may have had (and 6 weeks latter).
There is absolutely no doubt on my end the dog received a proper groom (skin/coat appropriate shampoo and de-shed), and I want to handle this in a professional/adult manner without this turning into a nightmare, how would you approach this?
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