How would you respond?

[Butterfliekisses]

A customer came in to make an appt. for his Schnz. He said last time we groomed he matted up as soon as they got home, so please do not do what we did last time. What ?!?!?!?

[Helly]

Explain that hair mats up. How fast it mats up is something beyond your control unless he wants you to completely shave the dog naked.

[Fluffy Puppy]

Ok..I've heard the excuse that the dog got matted on the way TO the groomer, but never heard that it got matted on the way home FROM the groomer! LOL

Did you do a Schn. cut last time? I'd let them know that if they do not want to take the time to comb out the dog at home and do not want it to get matted, then you won't do a Schn cut like you did last time, but you will shave the dog down short this time.

[diamienono]

Tell him us used super fast matting shampoo to make some extra money. It is a groomers secret that makes their hair matt up as soon as they get home. That is how we make a living.

[keachy18]

LOL where can I find that shampoo, by the way? Just kidding, lol!! Hmmm....

[DAPER DAWG]

Tell them they weren't supposed to tie the dog to the roof rack on the way home ROFL.

[plushpuppy]

That's a good one. Tell him that you are glad he pointed it out and you promise not to repeat the special treatment

[Jadenlea]

Did you leave the dog longer then usual? Or did you not HV/straighten the coat as much? maybe it kinked up faster and he took it as matting.

I once had an owner call me the next day and ask me if I groomed the dog. I said I did. He said "Are you sure someone else didnt do it because she isn't as blond as when you usually do it"

[JJk]

Oh, my... I had owner who told me his Lhasa was matted because I left it too long last time and I thought I had the worse.
You won on this one, girl.
We groomers need to learn how to zip our ears.

[edderland]

The shampoo you used could have left the dog itchy. I have seen dogs scratch and chew their coat into one big knot within a day or two.
I would ask the owner to bring the dog by so I could give it a free conditioning bath and moisurizer, and see what is going on with the coat.
Deidre

[KarlaSnyder]

Too funny! Love that make 'em mat shampoo! Seriously, tho, did you use a conditioner? I find on some coats, it does seem to attract mats. One of my cockers is like that.

[misscatahoula]

Sucks that he blamed you for his dog matting. I thought I'd heard every excuse for instant matting there was( he swam in the lake, ran through snow before we got here, the kids didn't brush him properly yesterday,etc), but there you go. Now the groomer is to blame.Sucks.

[Kim in SD]

Ah ha, she DID use the "super fast matting shampoo to make some extra money" lol Where do you order this stuff? Some of this stuff is really funny I can't believe some of these are new to me.

[sheilabgroomer]

I also would ask him if the dog was scratching or chewing, because if he was it is possible to start matting up that quickly. I agree w/the previous post to go ahead and rebathe in a hypo or oatmeal shampoo. I have two schnauzers that come in weekly for a bath and both of them are suprisingly matted all the time. BTW they have bad skin.

[PoodleMom]

Ok, I can think of a dozen things that could have happened that caused the dog to mat shortly after grooming. Some have been mentioned here, but I would think anyone with an ounce of commom sense would be able to figure out that you didn't directly DO anything to cause the dog to mat. Geez, I think this was the wrong thread to get into after the day I had yesterday. I'm glad I have the day off today, I need to be away from people for a while.