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  • Phsyco callers

    Why do they call 8 or more times in a row and not leave a message?! Do they not realize we can not turn loose of the biters and infirm? Or heavin forbid a.. potty break... gasp!
    ~~Everyone is entitled to my opinion!~~

  • #2
    I was working at my shop late one night trying to fix a plumbing problem. A client called no lie 8 times in a row, as soon as the last ring rang, caller id would light up with her number again. Finally I was so annoyed I answered. SHe said she knew I just had to be there because I am always there, was there anyway she could make an appointment for tomorrow morning. I was so annoyed I said no. I would be closed the next day and she should really have just left a message the first time she called. Typically I am not that rude but why on green earth would you do that? And secondly no I am not always there. OH I just re-irked myself

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    • #3
      They probably do it with everyone. Some people just refuse to leave a message. I have a friend that if I don't answer the phone she will call again and again until I call her back, and she never will leave a message. Just keeps calling. They don't think anything of it, that's just what they do, lol.
      Scratch a dog and you'll find a permanent job. ~Franklin P. Jones

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      • #4
        Most of my clients know that I don't always get to the phone and will leave me a message. The calls with no messages are usually people wanting to sell me something I don't want or the even more annoying "robot" calls. GRRRRR
        Old groomers never die, they just go at a slower clip.

        Groom on!!!

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        • #5
          S long as they don't breath heavy & tell you they are waiting in the basement, you are OK.
          "We are all ignorant--we merely have different areas of specialization."~Anonymous
          People, PLEASE..It's ONLY a website!~Me

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          • #6
            I'm mobile and I have my clients pretty much trained to leave a message. I almost never answer the phone and return calls once a day at night, or on my way home if I don't have to write anything.

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            • #7
              Originally posted by pinkgroomer View Post
              I was working at my shop late one night trying to fix a plumbing problem....Typically I am not that rude but why on green earth would you do that? And secondly no I am not always there. OH I just re-irked myself
              Because in her mind, she is more important and her time is more valuable than yours. You can't change her way of thinking, so just let it slide and don't answer the phone when you're not open. If you can get voice mail service that has different messages based on time of day (we do) put in an "after hours" message stating that you are closed, but customers can leave a message.
              "With God's help, all things are possible!"
              Laura Lee Ray
              I am kats_melody on eGroomer. Follow my Twitter tweets - @ZOOMGROOM on Twitter.com

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              • #8
                Originally posted by Smart-n-Pretty View Post
                S long as they don't breath heavy & tell you they are waiting in the basement, you are OK.
                LMAO! You're certifiable, y'know that? Utterly nuts! I love it!
                Guard well within yourself that treasure, kindness. Know how to give without hesitation, how to lose without regret, how to acquire without meanness.
                George Sand (1804 - 1876)

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                • #9
                  Love that

                  OH I just re-irked myself


                  Never knew what it was called. Now I know it is called re-irking myself. I knew I would learn something new today. Thx pinkgroomer.

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                  • #10
                    Don't know but...

                    If I am annoyed like that into answering the phone I am prepared with something like, "Why didn't you leave a message?? I am here lying down with a migraine, and I finally had to get up thinking maybe there was an emergency!!"

                    Sometimes I am ready to pick up the phone 1/2" and then hang it up again, just for fun. Then see what they do, or leave it off the hook. I guess I'm just cranky when I'm bothered, lol.

                    And I wouldn't book them, either - I'd tell them to call back and leave a message or be prepared never to come in with their dog again.

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                    • #11
                      I get the same thing. But the message on my machine states how long of a wait there is for appointments. People will call 4 or 5 times in a row without leaving a message, and then show up 15 minutes later at my shop - as if talking to me face to face is going to magically change the wait time.


                      But the best was when a woman called and left 11 messages on my machine on a Saturday morning. Each message got nastier and nastier and by the last message I could almost visualize the smoke coming out of her ears. My machine clearly states my hours of operation.... Monday thru Friday, closed Saturday and Sunday. (at the time - I'm no longer open on Fridays either) She had an appointment SOMEWHERE, (was not a client of mine) but couldn't remember what time it was at and was calling to verify. You would think if she would have taken the time to listen to my answering machine she would have figured out she was calling the wrong shop. But I guess 11 times wasn't enough for her. I got a giggle out of it anyway.

                      And then there was the guy who was in the middle of leaving me a message (obviously from his cell phone while driving) when somebody decided to pull out in front of him. My machine was filled with a pretty explicit rant. I think it's safe to say his road rage is worse then mine, and that's pretty bad. He actually came into my shop to apologize to me face to face for that. I considered saving it, because it was hilarious.

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                      • #12
                        I often get messages "call me back on the number that comes up on the caller id"...duh...I am not scrolling through caller id's to try to match up your number to the time stamp onn the machine......dumb

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                        • #13
                          I work out of my home

                          I get those people calling several times in a row all the time. I don't answer the phone after 5 pm. I guess they think that since I work out of my home that I'm there for them any old time. Wednesday evening I got call after call on both my cell and the home phone from the same person. No message either! My outgoing message requests that they leave a message as I may be working with someones well loved pet. If it is after 5 pm I am with my family and I'll return the call during business hours, which are 9 - 5. It irks me too!

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                          • #14
                            Originally posted by PuppyFluffer View Post
                            LMAO! You're certifiable, y'know that? Utterly nuts! I love it!
                            So THAT'S what that stamp is on my bohoncas. I'm certified.
                            "We are all ignorant--we merely have different areas of specialization."~Anonymous
                            People, PLEASE..It's ONLY a website!~Me

                            Comment


                            • #15
                              Originally posted by Smart-n-Pretty View Post
                              S long as they don't breath heavy & tell you they are waiting in the basement, you are OK.
                              Wish they where in the basement! I'm on a slab 4 feet thick!
                              ~~Everyone is entitled to my opinion!~~

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