I'm now into my third week of grooming out of my home and doing okay.
Monday I had 2 american eskimos come in for grooming; regular clients in every 7 weeks for the last 5 years. I had sent her a relocation notice letting her know my new location with her next grooming date on it.
Well, when I called to confirm the appt. she told me that she was actually in the process of looking for a new groomer when she got my notice that I had relocated and my ex was no longer grooming with me. Why? My ex has been grooming the dogs the last year and she said the last two times they came in, she got them back not looking much better than when she brought them in (I wasn't there on those days). I always prepare myself for things to not be as bad as what I've been told but this time I was simply appalled at what I found.
Both dogs had only been "top layer" brushed with undercoat pretty packed in. Now I know we're getting into some seasonal coat changes but this was no seasonal undercoat! The pads weren't scooped out, we have always trimmed up the rear end, and the male had mats in front of his penis that were tight onto the skin. It took me over an hour to get him all brushed out: 90 minutes total to get him finished. I didn't charge her any extra for the extra work and thanked her profusely for giving me another chance. I managed to save this client to the list
Yesterday I had a westie come in for grooming: another dog my ex has always groomed since day one. They never complained so I assumed everything was fine. I get a call this morning from the owners (me thinking "Aww ****" what happened? as I always worry). She was calling to ask if I had ever groomed Darby before: I told her NO...Darby has been on the ex's list of dogs only he groomed.
Well, she was calling to tell me she was THRILLED with how Darby looked and couldn't have been happier with how the dog looked and she proceeded to make an appt. on Monday for her Golden.
So what this leads me to wonder is have I sabatoged my own business without realizing it? Was my ex doing work that was unacceptable and me thinking I shouldn't have to check because he was my spouse? We all lose clients for one reason or another but it seems that in the last year I've lost quite a few long standing clients as these would be the last minute appt's and I was booked so they'd use him. I'm now wondering if I should send ALL my clients a relocation notice in chance that I get some of those that I lost back.
I'm upset and mad with myself.....
Monday I had 2 american eskimos come in for grooming; regular clients in every 7 weeks for the last 5 years. I had sent her a relocation notice letting her know my new location with her next grooming date on it.
Well, when I called to confirm the appt. she told me that she was actually in the process of looking for a new groomer when she got my notice that I had relocated and my ex was no longer grooming with me. Why? My ex has been grooming the dogs the last year and she said the last two times they came in, she got them back not looking much better than when she brought them in (I wasn't there on those days). I always prepare myself for things to not be as bad as what I've been told but this time I was simply appalled at what I found.
Both dogs had only been "top layer" brushed with undercoat pretty packed in. Now I know we're getting into some seasonal coat changes but this was no seasonal undercoat! The pads weren't scooped out, we have always trimmed up the rear end, and the male had mats in front of his penis that were tight onto the skin. It took me over an hour to get him all brushed out: 90 minutes total to get him finished. I didn't charge her any extra for the extra work and thanked her profusely for giving me another chance. I managed to save this client to the list
Yesterday I had a westie come in for grooming: another dog my ex has always groomed since day one. They never complained so I assumed everything was fine. I get a call this morning from the owners (me thinking "Aww ****" what happened? as I always worry). She was calling to ask if I had ever groomed Darby before: I told her NO...Darby has been on the ex's list of dogs only he groomed.
Well, she was calling to tell me she was THRILLED with how Darby looked and couldn't have been happier with how the dog looked and she proceeded to make an appt. on Monday for her Golden.
So what this leads me to wonder is have I sabatoged my own business without realizing it? Was my ex doing work that was unacceptable and me thinking I shouldn't have to check because he was my spouse? We all lose clients for one reason or another but it seems that in the last year I've lost quite a few long standing clients as these would be the last minute appt's and I was booked so they'd use him. I'm now wondering if I should send ALL my clients a relocation notice in chance that I get some of those that I lost back.
I'm upset and mad with myself.....
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