So I was off for 6 days of R&R. Went back on Friday, to work fri-sun. This morning I am totting along on my second dog of the day and phone goes ring ring. Kat picks it up and I can hear her end of the convo and its going along like this.
No, I didnt work yesterday...no I didnt see the dog....let me get you to your groomer..and my heart starts sinking.
What have I done now?
Customer whos dog I have groomed lots of times. Lays right into me and comes up with this zinger..
My dog looks like a job I would have done if I was in a hurry and the only thing I had to cut her hair with is a rusty pair of hedge trimmers.
Good Lord.
She is in tears. I am lost. I have no idea what to say. I know I am not the best groomer ever, or even good by my standards but...a rusty pair of hedge clippers? YIKES!
I pull myself together and ask her if she can possibly come in today to see what I can do. When she arrives, she starts berating me, I am not getting anywhere at all. The dog, isnt perfect but she isnt really that bad. I get Kat in the back room because well...to be honest I haver some anger issues and I am really getting to the end of my rope and Kat comes to my rescue and offers to take over..so I let her.
The end result.
this woman always gets a #7 shavedown and wanted her dog left longer. I did it with a clip comb and it was..well..poofy and she hated it. Kat took the dog and gave it a 7 all over including face and ears and the woman treated her like she was a grooming goddess.
uh huh
No, I didnt work yesterday...no I didnt see the dog....let me get you to your groomer..and my heart starts sinking.
What have I done now?
Customer whos dog I have groomed lots of times. Lays right into me and comes up with this zinger..
My dog looks like a job I would have done if I was in a hurry and the only thing I had to cut her hair with is a rusty pair of hedge trimmers.
Good Lord.
She is in tears. I am lost. I have no idea what to say. I know I am not the best groomer ever, or even good by my standards but...a rusty pair of hedge clippers? YIKES!
I pull myself together and ask her if she can possibly come in today to see what I can do. When she arrives, she starts berating me, I am not getting anywhere at all. The dog, isnt perfect but she isnt really that bad. I get Kat in the back room because well...to be honest I haver some anger issues and I am really getting to the end of my rope and Kat comes to my rescue and offers to take over..so I let her.
The end result.
this woman always gets a #7 shavedown and wanted her dog left longer. I did it with a clip comb and it was..well..poofy and she hated it. Kat took the dog and gave it a 7 all over including face and ears and the woman treated her like she was a grooming goddess.
uh huh
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