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Icky day

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  • Icky day

    So I was off for 6 days of R&R. Went back on Friday, to work fri-sun. This morning I am totting along on my second dog of the day and phone goes ring ring. Kat picks it up and I can hear her end of the convo and its going along like this.

    No, I didnt work yesterday...no I didnt see the dog....let me get you to your groomer..and my heart starts sinking.

    What have I done now?

    Customer whos dog I have groomed lots of times. Lays right into me and comes up with this zinger..

    My dog looks like a job I would have done if I was in a hurry and the only thing I had to cut her hair with is a rusty pair of hedge trimmers.

    Good Lord.

    She is in tears. I am lost. I have no idea what to say. I know I am not the best groomer ever, or even good by my standards but...a rusty pair of hedge clippers? YIKES!

    I pull myself together and ask her if she can possibly come in today to see what I can do. When she arrives, she starts berating me, I am not getting anywhere at all. The dog, isnt perfect but she isnt really that bad. I get Kat in the back room because well...to be honest I haver some anger issues and I am really getting to the end of my rope and Kat comes to my rescue and offers to take over..so I let her.

    The end result.

    this woman always gets a #7 shavedown and wanted her dog left longer. I did it with a clip comb and it was..well..poofy and she hated it. Kat took the dog and gave it a 7 all over including face and ears and the woman treated her like she was a grooming goddess.

    uh huh

  • #2
    Poor girl. Have a better day tomorrow,and don't let it shake you up too much. Some people are very hard to please,and/or not good at explaining themselves. If I am having a hard time figuring out what length they want I get them to show me with their fingers,then verbalize it back to them,eg: Okay, I think you would like Fluffy about 1/2" long all over this time? Don't feel bad one time I shaved a lovely yorkie pup down with a 5F,because of not understanding what a non-english speaking client wanted. Boy,was she mad! It was an honest mistake,as she kept saying short,short, so I did him short. Turns out she wanted a handscissored long trim. I just got her to bring him back in a few months and aced it from there.
    "Everyone needs something to beleive in..I beleive I need another Poodle"
    Quote:Cath

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    • #3
      Silly girl! It's obvious you were in a terrific rush yesterday morning and forgot to take your Mind Reader pills before you left for work. That'll teach ya!

      I'm having a blast here in MD, land of the IRS (Incredibly Ridiculous Snow). Seems because we've got something like 30 to 50 inches on the ground, a WHOLE LOT of people have run out of their meds....all at the same time.

      My outgoing message is about to be changed to say something like "Please leave your name, nature of your call and phone number. Oh, and please clearly state which medication you are on, when exactly you ran out, and when you plan on getting a refill.
      Your response will determine when (and if) you receive a call back".

      Corisa, not-so-ole-gal, hang in there. Some clients just keep it a little more "real" for us.
      Often it's not what you say, but how you say it.

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      • #4
        We have no snow. Your pic makes me want to take a holiday at your house and just build snowmen over and over and over. Then run around with the huskies for a while..then maybe I will be ready to face the crazies.

        Did I mention it was a maltese or how long I spent making it look like that?

        walks across the room mumbling something that sounds like...frickin frackin ...

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        • #5
          Originally posted by corisa66 View Post
          We have no snow. Your pic makes me want to take a holiday at your house and just build snowmen over and over and over. Then run around with the huskies for a while..then maybe I will be ready to face the crazies.

          Did I mention it was a maltese or how long I spent making it look like that?

          walks across the room mumbling something that sounds like...frickin frackin ...
          Yes! Go to Sibes house ,and dig her out Corisa,while you are there you can learn a lot about excellence in grooming,imbibing mass quantity's of Mike's thingey's,how to get a husky off a rooftop,how to see the sublime ,and the ridicoulous in every situation,when faced with crazies Sibes throws 'em right off with comments like oh,yeah, I like to chew aluminum foil.
          "Everyone needs something to beleive in..I beleive I need another Poodle"
          Quote:Cath

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          • #6
            Originally posted by corisa66 View Post
            We have no snow. Your pic makes me want to take a holiday at your house and just build snowmen over and over and over. Then run around with the huskies for a while..then maybe I will be ready to face the crazies.

            Did I mention it was a maltese or how long I spent making it look like that?

            walks across the room mumbling something that sounds like...frickin frackin ...

            ....which medication were you on, when did you run out, and when do you plan on getting a refill, LOL!
            If you are not currently "on" anything, may I remind you that sometimes it pays to be proactive!
            Often it's not what you say, but how you say it.

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            • #7
              Originally posted by Poodleluv View Post
              how to see the sublime
              Is that like a leetle, itsy, bitsy bottle of green Mike's thingie?
              Often it's not what you say, but how you say it.

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              • #8
                Yes! Go to Sibes house ,and dig her out Corisa,while you are there you can learn a lot about excellence in grooming,imbibing mass quantity's of Mike's thingey's,how to get a husky off a rooftop,how to see the sublime ,and the ridicoulous in every situation,when faced with crazies Sibes throws 'em right off with comments like oh,yeah, I like to chew aluminum foil.
                Reply With Quote

                That nails it. I am packin.
                The husky off the roof made me laugh. Once at the clinic, our big run was being worked on and the farmhands left a ladder leaning on the fence. I took a group out to play and was throwing a frisbee for a dalmation and turned around to see a sibe..climbing the ladder. Two weeks later I had the same girl outside and right in front of my eyes she started to scale the chainlink. Note was put in her file to only leave her unattended in runs with a roof.

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                • #9
                  Corsica

                  While you are at Sibes' house you can learn how not to dispose of beets.

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                  • #10
                    Originally posted by 4Sibes View Post
                    Is that like a leetle, itsy, bitsy bottle of green Mike's thingie?
                    Yes,of course dear Bern,...now...put the shovel down ,and have a nice little nap,it's medication time,nurse Ratchett tells me so.
                    "Everyone needs something to beleive in..I beleive I need another Poodle"
                    Quote:Cath

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                    • #11
                      Hey guys....GUESS WHAT?????? We are getting some more snow today!!!!!!
                      I am so overjoyed! 4 more inches and I can just walk to the top of my roof and clean the leaves from the gutters...no dangerous ladders, no messy extensions on the blower, or cramming the Corgi in them and telling her to follow the trail of treats.

                      Oh. That's right....my gutters look like Niagara Falls frozen over. Oh well, it was good idear for a moment there.....

                      Here ya go Corisa....here's what we call a Sibes idea of "shedding".
                      Of course it's only a 6 inch step up from the snowdrift to achieve this feat currently.

                      And STOP talking about beets y'all. Borrrrr-ing. Just a dumb veggie.

                      Hey...did you guys know if you spellcheck "Niagara"...the very next word under it is "Viagra". Try it. (The spellcheck, not the Viagra.)
                      Ironic huh...one that falls down and one that goes ^?
                      It's the little things in life. Or not.
                      Attached Files
                      Often it's not what you say, but how you say it.

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                      • #12
                        Husky on the roof? Reminds me of the time when I was working at a boarding kennel, and a Basenji we had sold was boarding there. He was out in a covered run, and when the kennel help went to bring him in, he was gone! Everyone was in a panic until they looked up, and Houdini was clinging to the top of the run.

                        No snow here either.
                        Old groomers never die, they just go at a slower clip.

                        Groom on!!!

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                        • #13
                          Originally posted by Fast Ellie View Post
                          Corsica

                          While you are at Sibes' house you can learn how not to dispose of beets.
                          Yes, please teach her NOT to dispose of beets at all, I still haven't forgiven her for putting my fave veggie in a garberator. I was so upset I had to eat a whole jar of pickled beets,followed by a huge bowl of borscht,and harvard beets for dessert.
                          "Everyone needs something to beleive in..I beleive I need another Poodle"
                          Quote:Cath

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                          • #14
                            Sibes you did say one that love bleezards!Ducking.... runnin from flyin beets....
                            ~~Everyone is entitled to my opinion!~~

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