I groom her two SCWT every 8 weeks. I did one on Monday, have her second this coming Monday. Well, she called today because Cooper has something wrong with his back end. He's been chewing himself raw. She wanted to know if I did his anal glands. I told her honestly, I know I always check them but couldn't remember if I had gotten anything out of them. Then she asked if I used the same shampoo, which I had. Same bottle too. She always wants them bathed in Oatmeal shampoo and I use the Show Seasons. Have been for a year now without an issue. She said she had to take him to the vet today because he was driving himself crazy and it cost her $75 which makes me feel terrible because she just lost her job and is currently unemployed. I felt so helpless unable to give her any answers, but it seems the trip to the vet they told her it was most likely something I had used on him. I assured her that I hadn't used anything on him I don't normally use, but I said a dog can develop an allergy at any time. I've had a migraine most of the day so I didn't get her earlier message and I think she was a bit upset that I had not gotten back to her. I explained I had been in bed most of the day because of my head. Plus Saturdays are my days off and I'm not always quick to grab the phone on these days since I'm usually doing something with my family. I don't think she blames me for anything. She told me on Monday even if one of her dogs ever got injured she'd never blame me because she knows how gentle I am with them. They both have some "issues" and she says I'm the only person besides her mom she trusts with her dogs 100%. So I don't think she's really angry with me as much as frustrated by the whole thing. I know the stress of being unemployed has got to be adding to this. I had actually considered giving her a gift certificate for grooming in the future to help her out. I know how tough it was when DH was out of work and she's single. I hope she's getting unemployment, but I didn't feel it was my place to ask.
Is there anything else I can do to try to help her with this situation? She still wants me to come on Monday to do her other one. I told her if I thought of anything I would call her. We use the same vet, so I don't know if I should call them just to let them know what products I used? Any help would be great.
Is there anything else I can do to try to help her with this situation? She still wants me to come on Monday to do her other one. I told her if I thought of anything I would call her. We use the same vet, so I don't know if I should call them just to let them know what products I used? Any help would be great.
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