March 30, 2007
Dear Nutro Customers,
As promised, we are continuing to share any and all information and updates we have on the Menu Foods recall. Earlier today (Friday, March 30, 2007) the U.S. Food & Drug Administration (FDA) and Menu Foods announced that a substance called melamine was found in the wheat gluten of recalled products, and not the aminopterin, as earlier suspected.
With regard to Nutro pet foods, we can reassure you:
Nutro's dry pet foods do NOT contain wheat gluten.
Nutro's dry pet foods do NOT contain imported grains.
Nutro's dry pet foods are NOT manufactured by Menu Foods.
None of Nutro's dry pet foods are included on the Menu Foods recall list.
Pet owners should feel safe and confident feeding all Nutro dry pet foods, as well as any Nutro wet foods that are not on the Menu Foods recall list.
For a list of Nutro products included in the recall, as well as further information about Nutro and how
its products are affected by the Menu Foods recall, please visit www.nutroproducts.com or call
1- 800-833-5330.
Our team of customer care representatives is working diligently to respond to each and every email personally. We ask for your patience during this very unfortunate situation.
In addition, as we have always done, Nutro will treat its customers fairly and with compassion. Those who have suffered through an illness or death of their pet and feel a Nutro product in any way contributed to that illness or death should contact us directly through our Consumer Service Department at 800-833-5330. These requests will be resolved as quickly as possible and we apologize for any delays our customers may be experiencing when contacting us.
Sincerely,
Dave Kravis,
President & CEO
Nutro Products
Copyright ©2007Nutro Products, Inc. All rights reserved.
Dear Nutro Customers,
As promised, we are continuing to share any and all information and updates we have on the Menu Foods recall. Earlier today (Friday, March 30, 2007) the U.S. Food & Drug Administration (FDA) and Menu Foods announced that a substance called melamine was found in the wheat gluten of recalled products, and not the aminopterin, as earlier suspected.
With regard to Nutro pet foods, we can reassure you:
Nutro's dry pet foods do NOT contain wheat gluten.
Nutro's dry pet foods do NOT contain imported grains.
Nutro's dry pet foods are NOT manufactured by Menu Foods.
None of Nutro's dry pet foods are included on the Menu Foods recall list.
Pet owners should feel safe and confident feeding all Nutro dry pet foods, as well as any Nutro wet foods that are not on the Menu Foods recall list.
For a list of Nutro products included in the recall, as well as further information about Nutro and how
its products are affected by the Menu Foods recall, please visit www.nutroproducts.com or call
1- 800-833-5330.
Our team of customer care representatives is working diligently to respond to each and every email personally. We ask for your patience during this very unfortunate situation.
In addition, as we have always done, Nutro will treat its customers fairly and with compassion. Those who have suffered through an illness or death of their pet and feel a Nutro product in any way contributed to that illness or death should contact us directly through our Consumer Service Department at 800-833-5330. These requests will be resolved as quickly as possible and we apologize for any delays our customers may be experiencing when contacting us.
Sincerely,
Dave Kravis,
President & CEO
Nutro Products
Copyright ©2007Nutro Products, Inc. All rights reserved.
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