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Hey all! (this is long, I'm sorry)
I've been bathing for ten years, grooming for eight, and can honestly say that in that amount of time with all the customers I've done, I've NEVER gotten shampoo in the eyes. I've taken precautions though, and wash every dog's face in a tearless and rinse the eyes with water after in the bath just in case. I use south barks blueberry facial on all my personal dogs up til now, but I just moved to a new shop and, while we are waiting for orders to come in, am using Bobbi Panter's baby tearless shampoo on faces. (I really, really don't like it, for sudsing/cleaning reasons as well as others, but it's just interim)
On Saturday I was doing one of my standard poodle regulars and she started winking at me. I flushed the eye with an eyewash and she was fine. I breathed a sigh of relief because her mom has followed me all over kingdom come for 7 years and I couldn't bear the thought of anything happening to her. I was a little confused as to how it got irritated in the first place though...but today, I was doing a first time bath and quick butt trim on a long haired Chihuahua. I noticed before the bath his right eye had excess staining and watering, and checked it, but it seemed fine. His owner mentioned he had allergies and has some prescribed eye drops at home for when he gets really itchy. I bathed him very carefully and double rinsed the eye gently to try and irrigate all the stuff out. Again, tearless all over the head. He was winking a little before he left and I pointed it out to mom to keep an eye on it, thinking it was his allergies because he's prone to it and had a previous problem. I checked it again before he left and it seemed a little red, but so did his right eye, so I thought it was normal for him. Owner took it in stride and wasn't worried.
Later on his mom calls saying his eye is now completely shut, he won't open it, it's blood red, and he's whimpering. She said she was in contact with her vet (He was closed so they were doing a consult over the phone) and he wants to know if I might have scratched it or what shampoo I used. (very thankful he didn't just blame me outright) I told her everything I could think of to help and told her to keep in touch.
I'm really worried! Ten years, no problems, and WHAM, two dogs in as many days. Is that shampoo not tearless? Am I doing something wrong? I keep going over it in my head and I'm hoping I didn't hurt the poor baby...Am I missing something?
I've been bathing for ten years, grooming for eight, and can honestly say that in that amount of time with all the customers I've done, I've NEVER gotten shampoo in the eyes. I've taken precautions though, and wash every dog's face in a tearless and rinse the eyes with water after in the bath just in case. I use south barks blueberry facial on all my personal dogs up til now, but I just moved to a new shop and, while we are waiting for orders to come in, am using Bobbi Panter's baby tearless shampoo on faces. (I really, really don't like it, for sudsing/cleaning reasons as well as others, but it's just interim)
On Saturday I was doing one of my standard poodle regulars and she started winking at me. I flushed the eye with an eyewash and she was fine. I breathed a sigh of relief because her mom has followed me all over kingdom come for 7 years and I couldn't bear the thought of anything happening to her. I was a little confused as to how it got irritated in the first place though...but today, I was doing a first time bath and quick butt trim on a long haired Chihuahua. I noticed before the bath his right eye had excess staining and watering, and checked it, but it seemed fine. His owner mentioned he had allergies and has some prescribed eye drops at home for when he gets really itchy. I bathed him very carefully and double rinsed the eye gently to try and irrigate all the stuff out. Again, tearless all over the head. He was winking a little before he left and I pointed it out to mom to keep an eye on it, thinking it was his allergies because he's prone to it and had a previous problem. I checked it again before he left and it seemed a little red, but so did his right eye, so I thought it was normal for him. Owner took it in stride and wasn't worried.
Later on his mom calls saying his eye is now completely shut, he won't open it, it's blood red, and he's whimpering. She said she was in contact with her vet (He was closed so they were doing a consult over the phone) and he wants to know if I might have scratched it or what shampoo I used. (very thankful he didn't just blame me outright) I told her everything I could think of to help and told her to keep in touch.
I'm really worried! Ten years, no problems, and WHAM, two dogs in as many days. Is that shampoo not tearless? Am I doing something wrong? I keep going over it in my head and I'm hoping I didn't hurt the poor baby...Am I missing something?
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