I cut my first dog today...:-(
I was just wanting to know what others procedure is when they cut a dog.
I cut a wee bit out of the ear with the clippers....I feel so bad and so stupid, I was holding the clippers the wrong way.....
Anyway the ear was bleeding so I applied some stop bleed powder and pressure and it slowed right down (I'm mobile, so I was out in the van by myself) because it was my first cut and I didnt know what to do, I decided to keep grooming as the dog wasnt distressed and the wound wasnt bleeding - just weeping a bit....and to give myself a bit of time to consider my options. My first thought was to not say anything *blush* hangs head in shame, but I realised that the owner would see the wound and I just couldnt ignore it, that I would feel too bad - emotionally and professionally.
So when I had finished grooming (3-4 mins later) I took the dog to the owner and I said I wanted to take the dog to the vet to be checked. We took the dog to the local vet together.
The vet praised my actions as the wound had stopped bleeding, and said there was nothing more they could do at that stage, bu t to bring the dog back if the owner had any concerns.
I paid the vet fee and was not going to charge for the groom. The owner said she wanted to pay something for the groom so we agreed on half price.
Know I know if I harm a dog that I am fully responsible for the vet costs, but what about the groom cost?
What do you charge for the groom when the dog has needed vet care?
What do you say to the owner - exact words, so I know for next time?
What follow up measures do you take?
I'm a bit shaken up and want to learn from my mistake so I can deal with it if it happens again *fingers crossed it doesnt*
I was just wanting to know what others procedure is when they cut a dog.
I cut a wee bit out of the ear with the clippers....I feel so bad and so stupid, I was holding the clippers the wrong way.....
Anyway the ear was bleeding so I applied some stop bleed powder and pressure and it slowed right down (I'm mobile, so I was out in the van by myself) because it was my first cut and I didnt know what to do, I decided to keep grooming as the dog wasnt distressed and the wound wasnt bleeding - just weeping a bit....and to give myself a bit of time to consider my options. My first thought was to not say anything *blush* hangs head in shame, but I realised that the owner would see the wound and I just couldnt ignore it, that I would feel too bad - emotionally and professionally.
So when I had finished grooming (3-4 mins later) I took the dog to the owner and I said I wanted to take the dog to the vet to be checked. We took the dog to the local vet together.
The vet praised my actions as the wound had stopped bleeding, and said there was nothing more they could do at that stage, bu t to bring the dog back if the owner had any concerns.
I paid the vet fee and was not going to charge for the groom. The owner said she wanted to pay something for the groom so we agreed on half price.
Know I know if I harm a dog that I am fully responsible for the vet costs, but what about the groom cost?
What do you charge for the groom when the dog has needed vet care?
What do you say to the owner - exact words, so I know for next time?
What follow up measures do you take?
I'm a bit shaken up and want to learn from my mistake so I can deal with it if it happens again *fingers crossed it doesnt*
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