Rude people

[CountryCanines]

Last Saturday my salon was closed for a family obligation. I NEVER close the shop, but I had to this past sat. I knew months ahead so we told our clients & didnt book anyone. I do not take in walk ins, and had a sign on my door saying we were closed sat.- all calls forwarded to my cell.

I get this call at 7:30 am so I answer. The lady wants to know where I am, she is at my shop. I ask if she has an appt? (thinking OH NO my asst. booked a new dog) she says no, she wants me to groom her dog TODAY and has been in my parking lot for 20 minutes waiting for me. Ok.......so not ONLY is there a sign about me being closed, there is also a sign w/ our hours and I do not even open until 8 am anyway. PLUS, it also says by APPT ONLY! especially on saturday, sheesh!

I explained to her that normally I am open every sat. but that this one time, we were closed, and that I dont even take walk ins on sat......my next sat. appt available is in 2 wks. She hangs up on me.

Today she calls the shop. I recognize the #. She is as SWEET as can be. I dont think she knows I have caller ID. She wants to make an appt for a stray (not even her own dog) that the neighborhood takes care of and they would like the dog shaved down.

I explain to her that he/she would need to be vaccinated prior to coming in here. Sooooooooo supposedly she is taking this dog to get vaccinated, then will call me to set up an appt. I doubt she will but we'll see. Apparently she woke up on the wrong side of the bed sat. morning!

SOME PEOPLE!

[neanea]

She wants to make an appt for a stray (not even her own dog) that the neighborhood takes care of and they would like the dog shaved down.

I explain to her that he/she would need to be vaccinated prior to coming in here. Sooooooooo supposedly she is taking this dog to get vaccinated, then will call me to set up an appt. I doubt she will but we'll see. Apparently she woke up on the wrong side of the bed sat. morning!

SOME PEOPLE!

That's her story and she is sticking to it!

It is probably her dog but is in such a mess, she didn't want to tell anyone.

[Peaster]

or she thought you would like her better if you thought she was trying to do somthing nice for a stray dog. Which of corse would make up for her previous behavior. :-)

[SpikeyTheYorkie]

I agree with Nea Nea about the dog---around here it's always the 'neighbor's' dog. Mmm hmmm.

I wonder if she can only read numbers, because she sure didn't read your sign!

Tammy in Utah

[hairdevil]

LOL thats probably true!! some people never cease to amaze me. I've had clients show up on different days telln me their appt was for today, not yesterday..well do you have your appt card? well, no but thats what it said, today! Im like , well it was yesterday so you will have to reschedule..sorry

[Ruggins]

Friday at almost 2 pm I get a call forwarded to me from the receptionists, (who deal with over 90% of my calls) "this lady will not talk w/us, only the groomer!!!" with a sinking feeling in my gut I take the call.

"Yes", she says, "I would like my two she-ma's groomed today". I say, "I'm sorry, your two what?" "My two she-ma's"... (more stridently, like volume will clarify it for me). Again I say, "I'm sorry, a she-ma?, what is that exactly?" (thinking she is trying to say sheba like a sheba inu) "Heeeemmmm," she sighs, "a she-ma, a shihtzu-maltese of course." Like -I- am the moron here. I quite spritely say, "oh, a cross breed, I get it." (tee-hee-hee, evil me) "No", she harumphs, "champion blood line she-ma's." (yarrrggg) ok I will let that one go.

"Well," I say, "I check in my grooms for the day by 11:00am and will be unable to do your dogs today since I have 4 more appointments yet to finish, but I could get you in on Tuesday." "What?" she squeeks, "Aren't you a groomer?" (huh???) "ummmmm, yeah, I am a groomer", I answer, "but I work by a schedule and by appointment, and fitting in two more dogs today will be impossible. I am more than willing to get them in on Tuesday, however." sigh, grumble, grumble "But my dogs need to be groomed today, why is this not getting through to you?"

"Oooookayyyy", I say, "I understand you wish to have your dogs groomed today, but it will not work into MY schedule, since I have never groomed your dogs before, perhaps you would be able to get in with YOUR regular groomer whom I assume you have a working relationship with."

"Oh no", she says, "she is always very busy on Fridays, I don't want to bother her". (OMG!!!!!) "Well", (I say as calmly as I can) "I am also very busy on Fridays, which is why I set up appointments for my clients, four more of whose appointments I still need to finish before my day is over".

"Well", she says very, very huffily, "this is just not going to work for me, you are being very unreasonable and Tuesday is just too long to wait!" "That's very unfortunate", starting to grin, I overly calmly say, "but that is all I have to offer you".

"What about Saturday?" she says, starting to sound really really pissed now. "Nope, sorry, I do not work on Saturday's" I tell her quite cheerfully. "How can you not work on Saturdays???" she almost screams! "Because I make my own schedule and and get plenty of business during the week, so weekends are my own". I say very, very cheerfully! (now I am starting to have fun)

"I have never heard of such a thing!" she says brusquely. "Well", I say, "why don't you call your REGULAR groomer and see if you can get in on Saturday with her"? (starting to smell a rat) "She won't take my dogs on a Saturday, as if it were any of your business". "Hmmmm, won't take your dogs on a Saturday? Why not?" I say innocently. "I'm sure I don't know, but she says she won't". (can anyone say cujo, I think to myself??)

"Well miss", she says very haughtily, "all I can say is that this call has been very unsatisfying!" "Really, you think so?" I say literally laughing, "it has been very satisfying to me". Then I hang up!! OMG, that felt sooooo good. I will be laughing for the next week!!!

[CountryCanines]

Oh my- She-ma's.......is that a new trend? LOL. Yours sounds worse then mine. All I can say is thank GOODNESS that there are so many GREAT clients out there to make up for the bad ones! LOL.

[JJk]

Ruggins, that was toooo funny. Sometimes I feel some people treat groomers like a vending machine, they push a botton, put $$ in, and ding-dong, a clean dog/cat comes out. Oh, well, unfortunately, those vending machine do can attack back, in some cases.

[SpikeyTheYorkie]

Ruggins, you ARE evil! I mean, "HelloOoOoo...haven't you ever heard of a She-ma?" A cross breed...oh no, champion bloodlines.

Yes, championfrom bloodlines from TWO different breeds! LOL

Oh I enjoyed reading that, thanks for sharing...I'm still laughing at the "Shih-maltese of course," comment.

Tammy in Utah

[PetsRus]

Ruggins, TOO FUNNY!

[workingchihuahua]

i just love getting calls from the championship mutts. one of these days, my eyes are going to roll back so far, i will never see straight again.

[Wisconsin]

The nerve of some people!

Ruggins, I have a couple of champion blood line shi-poos and schnoodles I need you to groom before you go to bed tonight. What do you mean you have to sleep? Since when do groomers sleep? I have never heard of such a thing!!

Hee-hee.

[SiotehCat]

Well, I had never heard of a Mi-Ki until a couple of months ago. I asked the customer what exactly it was and she tells me the story. Apparently, its several different dog breeds. I say...oh they are cute little mixes. She says, no they arent mixed ANYMORE. These are pure bred.
What the????

[Helly]

Ruggins, did you forget to have them install that magic button? The one that stops the passage of time, so you can groom anything and everything, and still be done by 5? Or did you break it, on purpose, just so you could annoy this woman?

Honestly, I've used that excuse on occasion. My magic time button is broken, and time just keeps moving forward. I can't move at the speed of light, either. I'm just so sorry, but I can't get you in today. And that Tuesday appointment I told you about? I just filled it with someone else. How does a month from Tuesday sound?

[Pixie]

Ruggins, why toooo funny!!! I'm still cracking up about. She-mas and two of no less. ROFL