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I did the standard poodle pup on Saturday. The one that the receptionist gave the free groom to. I again explained about puppy behavior, puppy coat and coat change. I explained that puppy has a rather soft coat, and that's why his top knot falls over after a couple of hours. Cutting it shorter will help, but won't completely solve the problem. I explained everything. Again.
I took extra time to get him as close to perfect as was possible, considering he's a puppy who doesn't stand still, and he has a ****** coat. If I do say so myself, he looked great. IMO, he had one of the best top knots I've ever done.
Owner called today, complaining. His top knot fell apart in the middle. Well, yes. I told you it would. It's soft...and even show dogs with great coat get a liberal dose of hair spray to keep their top knots up.
One of his ears didn't get shaved out underneath. That's not even possible, considering the process I go through. And the fact that I double checked every thing on this dog, including his ears.
He goes in the water every day, and he's bringing all sorts of "stuff" in the house on his feet...feet that I shaved with a 30 blade, and farther up his leg than I normally would, per her request, mind you! And this is my fault because....?!?
Then I get "I'm getting my new poodle puppy in a couple of weeks. You could have been making $$$ every month, but not now. I'm really not happy with the groom at all."
OK, that done it! Remember, she has been paying a ridiculously low price on this dog to begin with. And at this point, I really don't care anymore. "Look lady, in the time it takes me to groom your dog, I can do $200 worth of little dogs, no sweat and no complaints. You've cost me money every time I've groomed him. You got a free groom over a 10 minute re-scissor job, which you shouldn't have gotten, and wouldn't have gotten if the receptionist had known you'd already been told to bring the dog back to have it fixed, and you'd already missed two appointments to have it done. That cost me money, too. You're literally taking the food out of my mouth. And I'm supposed to care that you won't be coming back?"
At this point, my boss gets on the phone, and pretty much tells her to take her silly azzed problems down the hall.
I'm so tempted to call every groomer in the area and tell them "If you get a call to groom an apricot standard poodle puppy in a modified continental clip, quote twice your normal fee, because it's goin to take at least that much to compensate you for putting up with his owner."
And if she ever comes crawling back, whining that no one can groom her dogs the way she wants them done, I'm definately doubling the fee...and tacking on a hefty hand scissoring fee on top of it.
Wait. No I'm not. I'm refusing the groom. Sorry 'bout her luck, but she doesn't have enough money to make it worth my time.
I took extra time to get him as close to perfect as was possible, considering he's a puppy who doesn't stand still, and he has a ****** coat. If I do say so myself, he looked great. IMO, he had one of the best top knots I've ever done.
Owner called today, complaining. His top knot fell apart in the middle. Well, yes. I told you it would. It's soft...and even show dogs with great coat get a liberal dose of hair spray to keep their top knots up.
One of his ears didn't get shaved out underneath. That's not even possible, considering the process I go through. And the fact that I double checked every thing on this dog, including his ears.
He goes in the water every day, and he's bringing all sorts of "stuff" in the house on his feet...feet that I shaved with a 30 blade, and farther up his leg than I normally would, per her request, mind you! And this is my fault because....?!?
Then I get "I'm getting my new poodle puppy in a couple of weeks. You could have been making $$$ every month, but not now. I'm really not happy with the groom at all."
OK, that done it! Remember, she has been paying a ridiculously low price on this dog to begin with. And at this point, I really don't care anymore. "Look lady, in the time it takes me to groom your dog, I can do $200 worth of little dogs, no sweat and no complaints. You've cost me money every time I've groomed him. You got a free groom over a 10 minute re-scissor job, which you shouldn't have gotten, and wouldn't have gotten if the receptionist had known you'd already been told to bring the dog back to have it fixed, and you'd already missed two appointments to have it done. That cost me money, too. You're literally taking the food out of my mouth. And I'm supposed to care that you won't be coming back?"
At this point, my boss gets on the phone, and pretty much tells her to take her silly azzed problems down the hall.
I'm so tempted to call every groomer in the area and tell them "If you get a call to groom an apricot standard poodle puppy in a modified continental clip, quote twice your normal fee, because it's goin to take at least that much to compensate you for putting up with his owner."
And if she ever comes crawling back, whining that no one can groom her dogs the way she wants them done, I'm definately doubling the fee...and tacking on a hefty hand scissoring fee on top of it.
Wait. No I'm not. I'm refusing the groom. Sorry 'bout her luck, but she doesn't have enough money to make it worth my time.
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