Yesterday I was doing a dog and brushing it out while drying and any knots not stretched dried I removed on my table before finishing. I was told after the last time I did this dog that I was not allowed to do this dog anymore because the dog's owner didn't like the way I left the head too long.
I asked my boss do you want to come help with the head and my boss said no, because you didn't brush it out b4 the bath. and my boss yells from the front desk, I'm gonna write on the card to brush it out b4 the bath next time. I explained that I find it easier to do while drying while brushing and she proclaimed Let's just do it my way. I said I'd rather not because it takes longer and is harder b4 the bath.
I said maybe you should go back to doing this dog because the owner didn't like the way I dd it last time. I only said this because she did not want to help me with the head because I brushed it after the bath, even though I made her aware the owner wasn't happy last time and I wasn't sure she'd like it and wanted to make sure it came out right.
It is a 14 y/o cairn terrier who bites for dematt and when she started attacking my scissors I stopped scissoring her face.
It has been the practice of the owner that instead of showing you the way she would like it done to just pass it on to the next groomer to see if the dog's owner liked it better. So we never had the chance to change or learn from our mistakes or customer preferences.
Today I did a poodle daschund mix and the boss didn't like the way I did the poodle head even though I had done that way at least three times and that's what the card said it was too full or something for her but didn't say what was wrong with it. She just stood in the middle of the room and yelled. What the hell is wrong with that dog's head? Fix it!!! I said what do you mean fix it? I don't know just fix it? I said maybe you should do it since I don't know what your looking for because his head has always looked that way.
She became very angry and said well then I will take credit for the whole dog. I don't consider this groomed. He was fully groomed. She then proclaimed don't bother coming in tomorrow if you can't do things my way. I said what do you mean? She said telling me you want to brush the dog your way and that maybe she should do it herself. I told her that I just wasn't understanding how she wanted me to do it.
(I added this to try and explain myself better) The only reason I responded this way on the second ocassion was because there were mixed messages, the day before she was pretty much saying she didn't care how the cairn's head came out, just because I didn't get all the knots out b4 the bath. I did ask for help and was refused. I did ask my co-worker if she thought the head looked alright and was short enough when I was done because I was worried the lady wouldn't like it again.
I have been there for 2 years and the only training I had was my school and the first place I worked because although this employer hired me knowing I had a lot to learn she didn't want to teach me anything and even though I've done something like a head like that three time on the fourth time it wasn't good enough and that's what confused me but all I got was I don't care just do it my way.
I also have been performing my brush outs after the bath for at least a year now and nothing was ever said until now.
One cannot do what one has not been taught.
I asked my boss do you want to come help with the head and my boss said no, because you didn't brush it out b4 the bath. and my boss yells from the front desk, I'm gonna write on the card to brush it out b4 the bath next time. I explained that I find it easier to do while drying while brushing and she proclaimed Let's just do it my way. I said I'd rather not because it takes longer and is harder b4 the bath.
I said maybe you should go back to doing this dog because the owner didn't like the way I dd it last time. I only said this because she did not want to help me with the head because I brushed it after the bath, even though I made her aware the owner wasn't happy last time and I wasn't sure she'd like it and wanted to make sure it came out right.
It is a 14 y/o cairn terrier who bites for dematt and when she started attacking my scissors I stopped scissoring her face.
It has been the practice of the owner that instead of showing you the way she would like it done to just pass it on to the next groomer to see if the dog's owner liked it better. So we never had the chance to change or learn from our mistakes or customer preferences.
Today I did a poodle daschund mix and the boss didn't like the way I did the poodle head even though I had done that way at least three times and that's what the card said it was too full or something for her but didn't say what was wrong with it. She just stood in the middle of the room and yelled. What the hell is wrong with that dog's head? Fix it!!! I said what do you mean fix it? I don't know just fix it? I said maybe you should do it since I don't know what your looking for because his head has always looked that way.
She became very angry and said well then I will take credit for the whole dog. I don't consider this groomed. He was fully groomed. She then proclaimed don't bother coming in tomorrow if you can't do things my way. I said what do you mean? She said telling me you want to brush the dog your way and that maybe she should do it herself. I told her that I just wasn't understanding how she wanted me to do it.
(I added this to try and explain myself better) The only reason I responded this way on the second ocassion was because there were mixed messages, the day before she was pretty much saying she didn't care how the cairn's head came out, just because I didn't get all the knots out b4 the bath. I did ask for help and was refused. I did ask my co-worker if she thought the head looked alright and was short enough when I was done because I was worried the lady wouldn't like it again.
I have been there for 2 years and the only training I had was my school and the first place I worked because although this employer hired me knowing I had a lot to learn she didn't want to teach me anything and even though I've done something like a head like that three time on the fourth time it wasn't good enough and that's what confused me but all I got was I don't care just do it my way.
I also have been performing my brush outs after the bath for at least a year now and nothing was ever said until now.
One cannot do what one has not been taught.
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