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is it just me?

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  • is it just me?

    i find that more and more often i get increasingly irritated by customers that come in and ask for specific information and then, first, don't hear a word you say because they are talking on their cell phone, then, proceed to wander just out of earshot and tell someone else the total opposite of what you said. early morning staff consists of me for the first 3 or 4 hours and i love this time, usually. an older lady comes in and is a long time repeat customer with a 15 yr.old dobie, i told her what time her appt was and when her groomer would arrive, offered to kennel the pet and was refused. she chose to wander around for the remainder of her wait. or so i thought. she made a beeline to another section of the business and tells my coworker how i lied to her and should've told her when her appt time was. so then i was questioned a 2nd time. i love my job, it's the work thats getting to me

  • #2
    That Avatar face...oh it is soooooo cute..if you go home to that face every day..what are you complaining for? Just hug n kiss that widddle face....troubles should vanish.I want one of those.Name? looks like a girl but name above is allick .My old boss had a black st Schn akc ch. his name was play on words for licorace...Lick or Itch..never saw on papers..prob. nick name. Harry said he was always licking or itching.

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    • #3
      Maybe she's old enough that she forgot what you told her. I would have said to her, Mrs. like I explained a moment ago..your apointment is at such and such would you like me to kennel your pet. In the nicest voice possible. Then maybe she would have remembered, and apologized or continue to be just evil lol.

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      • #4
        hmm I dont really have anyone like that. I cant remember anyone talking on the cell phone while I was talking to them. I have some absent minded people who I do have to repeat things to but they are mostly older so I just figure its their age. We will all be there someday Heck. I might already be there!!

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        • #5
          Some days are just like that in this business, I'm sad to say.One day Last week I had 5 dogs, gave all the owners a p/u time and 3 of them were at least 45 minutes early and wondering why their dogs weren't ready yet. I would've thought I was losing my mind but their p/u times are on a dryerase board in my grooming area for all to see, so I know it wasn't me. Made things hard though; I do the heads last and it's harder to do when the owner's there and the dog knows it. For styling a new client dog, I find people often don't know what they want or can be very vague; all you can do is ask as many questions as you need to try and peice together an idea of what you can do with the dog. Part of being a dog groomer seems to require a certain amount of mind-reading on the groomer's part, sad but true.

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          • #6
            I think this goes back to what Stephen said once on the old board...some days you're the pigeon and other days you're the statue I had a client once who came out to my van and POUNDED on my HOOD with her cane!!!!!!!! She thought that 15 minutes was long enough!! She started using another mobile in the area and TG they didn't have any communication problems that I heard of LOL!!

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            • #7
              I agreed to groom a very mattedAm Eskie that owner needed to be holding muzzle on by hand and baby-taking her . Real Estate woman..on cell phone...on,off,on...ring, ring.I just wanted to send her and dog out of my van . Finally I said,"tyrying to trim this dog this way, with you on the ohone,is like you talking with a string and two utin cans instead of your cell phone. I refused to come back. Said dog looked beautiful. Many months later called again w/ different name on caller ID and first name...Ir ecognized her voice....no I said. So rude!

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              • #8
                Edited.
                Last edited by pamperedpups; 02-25-07, 05:04 PM.

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                • #9
                  That is a really frustrating situation. I think that the best approach when this type of situation happens is to take a proactive approach. There is lots of free information online as well as lots of helpful books available with some great suggestions for how to deal with difficult situations like the type you described. It can help you to feel more in control when you have "tools" that you can use to prevent or work with this type of situation. I hope that things start looking up. Best of luck.

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                  • #10
                    I don't think I have EVER had anyone on their cell phone when they bring in or p/u their dogs. Guess I've been lucky that way.

                    I have worked at a 7-11 type store where they will come in to pay for their gas or food and be talking on their cell phones and it would just drive me crazy. I finally got so mad at one customer that I ended up helping the people behind him until he got off his phone. Needless to say he wasn't very happy with me, but oh well I don't work there anymore!!
                    "There is no psychiatrist in the world like a puppy licking your face."
                    Diane

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                    • #11
                      I don't recall ever having anyone talking on their cell phone while IN my shop, but last Thursday my last client of the day pulled up in front of my shop - 15 minutes late - and continued to sit in his car talking on his cell phone for another 10 minutes.

                      As I sat in my shop trying to control the blood pressure I felt rising up to my eyeballs because I WANTED TO GO HOME.

                      I've come to the conclusion that people are just dumb. Which is why I prefer to work with animals.

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                      • #12
                        Originally posted by bow_wow_wheels View Post
                        I think this goes back to what Stephen said once on the old board...some days you're the pigeon and other days you're the statue I had a client once who came out to my van and POUNDED on my HOOD with her cane!!!!!!!! She thought that 15 minutes was long enough!! She started using another mobile in the area and TG they didn't have any communication problems that I heard of LOL!!
                        ok, I missed something....15 min was enough for what the groom?
                        If your dog is fat, you are not getting enough exercise!

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                        • #13
                          and people say the groomers are the crazy ones!! i say( if only in a dream) we push her down and steal her cane!lol

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