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This message was getting burried in another thread and it is so important to me that I want it to be here where many more groomers can see it.
"Stephen Note: There is absolutely NOTHING wrong with asking your clientele to refer others. Don't they want you to grow and be prosperous, and to be around the next time they wanted grooming? That is one way my mother had almost 6,000 REGULARS in the 4 to 12 week range year round in her appt program. There is so much complaining on this board customers which sets up a false statement of what client relations is in pet grooming. I have hundreds of business owners who are shocked at the way some choose to talk about clientele and it gives newbies the wrong idea, it's all shock value entertainment when that happens here, and that is why I cannot get hundreds of truly successful owners to share here. However, I do want to note those of you that do honor your customers here, we see your posts, it's just that we see too many today, they come in waves, of building importance by slamming some clients where you deal with the situation and let it go and don't discolor the board to where newbies have written me and asked doesn't anyone like their customers? We loved our clients and they built one of the largest businesses that originally was not our goal, I think it was the terrible lack of client relations and professional services for humans at the front desk that people ran for, so sure, share the dream of your business and let them help you with the lifeblood of grooming, referrals."
It is sad that newbies overlook the fact that groomers want to find out what is the best shampoo, the best equipment, the best haircut, and the best way to handle client problems so we can serve our wonderful customers the best way possible! We are not braggarts by nature, we are humble, we clean up a lot of dog poo to make a living! So, we don't tell everyone here about our greatest customers, our lavish gifts, our finest moments but maybe it is time we DID!
I have had so many referals that in just 7 short months I no longer accept new clients. WOW no more OAY dogs. People love me and trust me with their dearest companion. If I need help I can choose from a long list of lawyers, accountants, mechanics, handymen, painters, and on & on! They will do their finest work for me on a personal level because I am their best friends friend and their friend as well!
Maybe it's time that we do a little bragging here and let everyone who is just lurking around know that grooming takes a special person but the rewards are great.
Sorry this got long but I wanted to stress a point here and acknolwedge Stephens comment. We groomers are a rare breed (ha ha) that disagree with the statement: "It is better to be pissed off than to be pissed on" because we know that if we are pissed OFF eveything is lost! (getting pissed ON is blase). We love our customers/ we love our dogs (even if they belong to other people). My brag is a "closed clientele after only 7 months", please share your greatest BRAG with all of us.
"Stephen Note: There is absolutely NOTHING wrong with asking your clientele to refer others. Don't they want you to grow and be prosperous, and to be around the next time they wanted grooming? That is one way my mother had almost 6,000 REGULARS in the 4 to 12 week range year round in her appt program. There is so much complaining on this board customers which sets up a false statement of what client relations is in pet grooming. I have hundreds of business owners who are shocked at the way some choose to talk about clientele and it gives newbies the wrong idea, it's all shock value entertainment when that happens here, and that is why I cannot get hundreds of truly successful owners to share here. However, I do want to note those of you that do honor your customers here, we see your posts, it's just that we see too many today, they come in waves, of building importance by slamming some clients where you deal with the situation and let it go and don't discolor the board to where newbies have written me and asked doesn't anyone like their customers? We loved our clients and they built one of the largest businesses that originally was not our goal, I think it was the terrible lack of client relations and professional services for humans at the front desk that people ran for, so sure, share the dream of your business and let them help you with the lifeblood of grooming, referrals."
It is sad that newbies overlook the fact that groomers want to find out what is the best shampoo, the best equipment, the best haircut, and the best way to handle client problems so we can serve our wonderful customers the best way possible! We are not braggarts by nature, we are humble, we clean up a lot of dog poo to make a living! So, we don't tell everyone here about our greatest customers, our lavish gifts, our finest moments but maybe it is time we DID!
I have had so many referals that in just 7 short months I no longer accept new clients. WOW no more OAY dogs. People love me and trust me with their dearest companion. If I need help I can choose from a long list of lawyers, accountants, mechanics, handymen, painters, and on & on! They will do their finest work for me on a personal level because I am their best friends friend and their friend as well!
Maybe it's time that we do a little bragging here and let everyone who is just lurking around know that grooming takes a special person but the rewards are great.
Sorry this got long but I wanted to stress a point here and acknolwedge Stephens comment. We groomers are a rare breed (ha ha) that disagree with the statement: "It is better to be pissed off than to be pissed on" because we know that if we are pissed OFF eveything is lost! (getting pissed ON is blase). We love our customers/ we love our dogs (even if they belong to other people). My brag is a "closed clientele after only 7 months", please share your greatest BRAG with all of us.
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