I work part time for a private grooming shop / boutique pet food / supplies store as a groomer. When clients ask me what I recommend for their dogs grooming needs, I tell them to buy what I know works. I advised a lady to buy a rolled leather collar for her matted pup today, which we didn't carry, so lady went to buy it online.
Shop owner was angry that I didn't sell client a sub par collar that she sells instead. This didn't even occur to me at the time. I said I only recommend products that I know will work, and will try to direct people to what's on the shelf, if we have something similar.
I explained my reasoning for why I recommended a rolled leather collar to prevent matting, she was still pissed. How do you guys handle shop owners who know nothing about grooming telling you, an independent contractor what to do with your clients?
She didn't consult me before stocking her store with retail items. If she had, I would have directed her to purchase some products I know will sell, because I use them! How is it my problem that she didn't do any research before ordering products for her retail store?
I said I will try do recommend products we carry in the future and left it at that. I don't even pay attention to what she sells, because I'm not a retail employee, I am an independent contractor who is there to groom dogs and help dog owners take better care of their furry family members.
Sorry for wall of text, I just wanted some feedback. Am I totally wrong here? I don't feel that I am 🤔
Shop owner was angry that I didn't sell client a sub par collar that she sells instead. This didn't even occur to me at the time. I said I only recommend products that I know will work, and will try to direct people to what's on the shelf, if we have something similar.
I explained my reasoning for why I recommended a rolled leather collar to prevent matting, she was still pissed. How do you guys handle shop owners who know nothing about grooming telling you, an independent contractor what to do with your clients?
She didn't consult me before stocking her store with retail items. If she had, I would have directed her to purchase some products I know will sell, because I use them! How is it my problem that she didn't do any research before ordering products for her retail store?
I said I will try do recommend products we carry in the future and left it at that. I don't even pay attention to what she sells, because I'm not a retail employee, I am an independent contractor who is there to groom dogs and help dog owners take better care of their furry family members.
Sorry for wall of text, I just wanted some feedback. Am I totally wrong here? I don't feel that I am 🤔
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