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Pet Groomer Apologizes for Service

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  • Pet Groomer Apologizes for Service

    The jeer: Jeers to Muddy Paws on Cliffdale Road. They did a good job on my dog the first time, but the second time was a disaster. They kept him for over four hours. They sheared him. He has bald spots. Now, he has to wear clothes to protect his skin from the sun.

    - Jessica Powell, Fayetteville

    About Powell: Powell said her Maltese has a disorder that causes his hair to grow slowly. She said she had to get a special shampoo to bathe him.

    "I have to be real careful because he's bald in spots," Powell said.

    The other side of the jeer: Sandra Aviles of Muddy Paws Pet Grooming and Spa responded by email:

    "I sincerely apologize that you did not receive the level of service you expected at Muddy Paws Pet Grooming and Spa," she said. "We stand by our customers' satisfaction and appreciate the opportunity to amend the situation. I will share your comments with the rest of the team. We sincerely apologize for this unusual event."

    - Rodger Mullen
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