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Pet Owners Claim Groomers Negligent
http://www.nbc5i.com/money/13333833/...s=dfw&psp=news
May 16, 2007
FORT WORTH, Texas -- Some North Texans have had problems with pet groomers because the law is on the groomers’ side.
David Brown said a groomer wounded his dog, which required stitches and anesthesia. Karon Reyna said her dog was also wounded.
“It made me really mad that they would not step up and accept it,” she said.
Both dogs were groomed by a mobile grooming service called Pet Love. Owner Don Stone said his groomers are experienced and that two Better Business Bureau complaints in 40,000 groomings is good.
“Occasionally we get somebody we can't satisfy 100 percent, but we do the best we can to satisfy everybody,” he said.
Pet Love offered Brown four free groomings but disputed Reyna’s complaint.
“I'm an insurance adjuster. I have to go by the state board of Texas rules,” Reyna said. “Why don't they?”
State law does not require licenses, inspections or exams for pet groomers. Several Web sites offer to train users in their own homes.
Grooming company Billi Bonze’s owner Bill Mason has no complaints and said that pet owners should rely on word of mouth.
“If a person is looking for a groomer, they need to talk to their friends, talk to their veterinarian,” he said.
May 16, 2007
FORT WORTH, Texas -- Some North Texans have had problems with pet groomers because the law is on the groomers’ side.
David Brown said a groomer wounded his dog, which required stitches and anesthesia. Karon Reyna said her dog was also wounded.
“It made me really mad that they would not step up and accept it,” she said.
Both dogs were groomed by a mobile grooming service called Pet Love. Owner Don Stone said his groomers are experienced and that two Better Business Bureau complaints in 40,000 groomings is good.
“Occasionally we get somebody we can't satisfy 100 percent, but we do the best we can to satisfy everybody,” he said.
Pet Love offered Brown four free groomings but disputed Reyna’s complaint.
“I'm an insurance adjuster. I have to go by the state board of Texas rules,” Reyna said. “Why don't they?”
State law does not require licenses, inspections or exams for pet groomers. Several Web sites offer to train users in their own homes.
Grooming company Billi Bonze’s owner Bill Mason has no complaints and said that pet owners should rely on word of mouth.
“If a person is looking for a groomer, they need to talk to their friends, talk to their veterinarian,” he said.
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