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  1. #1
    Join Date
    Feb 2010
    Location
    Western Washington
    Posts
    2,265

    Wall Eyed Cat Mobile frustration

    The business part of me hates absolutely hates that I turn away at least 20 new customers a week. I am bothered. But I know at the same time how many problems Tom has issues finding groomers and is cutting back someday. I hate turning away business. I don't see myself running lots of vans, but at the same time I feel successful that so many people call, and that extra income isn't coming in. Frustating to say the least.

  2. #2
    Join Date
    Jun 2011
    Location
    Northern NV
    Posts
    4,879

    Default

    You'd be far more frustrated when you have a week of people booked and your groomer doesn't show up. Be grateful and know that when you have customers drop, you'll have new ones to easily replace them.

  3. #3
    Join Date
    Feb 2010
    Location
    Western Washington
    Posts
    2,265

    Default

    Yes I will look more at it that way.

  4. #4
    Join Date
    Apr 2018
    Location
    California
    Posts
    229

    Default

    I have had the same symptoms but got over it. Finding steady help would be a real pain.

  5. #5
    Join Date
    Feb 2010
    Location
    Western Washington
    Posts
    2,265

    Default

    I am turning away 10 new customers a week lately.

  6. #6
    Join Date
    Jun 2013
    Posts
    1,298

    Default

    Sell those calls to a startup mobiler. 20 new customers a week turned away has value to someone.

  7. #7
    Join Date
    Jun 2013
    Posts
    1,298

    Default

    Great problem to have btw. Enjoy your success!

  8. #8
    Join Date
    Sep 2012
    Posts
    2,471

    Default

    I know how you feel. I hate it when I have a van off and we get same day calls for grooms and no one to go out. Either add more employees or turn away clients. I said many times it's harder to find good employees than it is to add a van to the fleet.

  9. #9

    Default

    Here's a cute story. A mobile groomer friend feel in love with a guy and he the same. He was not much a provider she said. He got bored with working home improvement stores mostly. But dogs loved him and he had good carpentry skills. And he did sculptures with chainsaws and made creative things for gardens. She said why don't you groom? Long story short he did short grooming training and finished him off enough to do good basic grooms. They got married and she gave him all the excess overflow she used to turn away. They are a 2 mobile groomer family for 5 years now.

  10. #10
    Join Date
    Feb 2010
    Location
    Western Washington
    Posts
    2,265

    Default

    So if my step sister does become a groomer, I could really help her build a clientele quick. She has shown dogs before, spaniels, she could learn grooming quick. I like it, less frustrated over this. Turned away several calls this week.

  11. #11
    Join Date
    Sep 2015
    Location
    Anaheim, CA
    Posts
    612

    Default

    Quote Originally Posted by cockerlvr View Post
    You'd be far more frustrated when you have a week of people booked and your groomer doesn't show up. Be grateful and know that when you have customers drop, you'll have new ones to easily replace them.
    This exactly. I get 20+ phone calls per day and have a waiting list of way over 100. I would LOVE to have another groomer with my sensibilities, and would buy another van in a heartbeat....but I can't find one. I'm ok with what I have and am not eager to work more hours.

  12. #12
    Join Date
    Oct 2011
    Location
    USA
    Posts
    5,217

    Default

    How much higher than salon prices are being charged? If there is that much demand for a service that is a luxury, fees could go higher easily, am I right? 2-tier pricing, with lower prices for a trainee who only works the hours not worked by the owner, restricted to a small travel area, handling only baths ans non-matted shave downs. Retired trucker or driver, so they can easily adjust to the van. Would work?

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