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Results 13 to 21 of 21
  1. #13
    Join Date
    Aug 2007
    Posts
    4,537

    Default

    OMG you are one smart cookie and I can see the family help. Let's do lunch!!!!

  2. #14
    Join Date
    Feb 2019
    Location
    Wasilla AK
    Posts
    37

    Default

    I love your success. You are a natural.

  3. #15
    Join Date
    Jun 2017
    Posts
    186

    Default

    Excellent. You probably don't make many friends with some groomers. Does anyone put you down for having 3 locations like you are some bad person? You must be treating the dogs badly all that crud.

  4. #16
    Join Date
    Jul 2017
    Posts
    185

    Default

    Quote Originally Posted by ItzaClip! View Post
    I love learning from others success. Would love more info about what you feel made your place different ( as it's obviously not just down to the charesma or grooming skill of one person)

    Sent from my Pixel XL using Tapatalk
    Outside of the grooming it has a lot to do with my front counter people. They dress nice in groomer tops and they smile a lot. Politeness is a must. They ask how the pet owners feel about the grooms, every visit. People like confidence and if something isn't right it is corrected before they leave. My hairstylist does that for me so shouldn't groomers do that? Some employees are simply better with the owners and so I hire counter people. No one else just yet. We ask them to come early to their first appointment, give them a tour, our contact info they can take home, a brochure and we do our own newsletters and they get the latest.

    After the first appt we send a postcard 7 days later asking them to contact us with any questions or comments and how the groom is holding up. Who else does that? Not many I am sure but it works. You can also send those postcards by email or post office.

  5. #17
    Join Date
    Feb 2019
    Location
    Atlanta
    Posts
    94

    Default

    Today I made an offer on a house where I can have business at home. I must say Teena2 you inspired me in part. I know I can do it. You are truly a do'er too.

  6. #18
    Join Date
    Dec 2007
    Location
    Humboldt
    Posts
    2,657

    Default

    Congratulations Hellyion.

  7. #19
    Join Date
    Feb 2019
    Location
    Wasilla AK
    Posts
    37

    Default

    Congratulations.

  8. #20
    Join Date
    Feb 2010
    Location
    Socal
    Posts
    2,266

    Default

    How are you going to design it?

  9. #21
    Join Date
    Jan 2007
    Location
    New Mexico
    Posts
    2,037

    Default

    Excellent hellyion

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