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  1. #1
    Join Date
    Apr 2013
    Posts
    186

    Default funny things clients do

    I get these two things quite a bit which I find kind of funny about human nature.

    Without me asking a customer will tell me how good there dog is for grooming. When I return the dog after grooming they ask "did he try to bite you?"

    And I will sometimes ask if a dog like a cavalier has any ear issues before the groom and they will be like oh no no. Ears are fine. Then I see they don't look fine and after the groom when I tell them they say, "oh, I still have some unused ear medicine I can use. I just think that is so funny. I know I can do a preinspect but I just like to take the dog and get it into van.

    btw I find that taking a picture of the ear or whatever and then I text them that the dog may have an ear infection or whatever really works in getting them to act on it. It must be pyschological when they can actually see a big close up of an infected ear on their phone rather than just talking about it.

  2. #2
    Join Date
    Jan 2007
    Posts
    1,302

    Default

    The one that always makes me laugh is this conversation:

    Phone rings...
    Me: ABC Grooming!
    Client: Id like to make an appointment for my dog
    Me: What kind of dog do you have?
    Client: Hes been there before!

    LOL! Ive learned that if I just be quiet for a moment they will divulge that its a Shih Tzu or Cocker or whatever.

  3. #3
    Join Date
    Aug 2007
    Posts
    3,957

    Default

    You two are funny. I have learned that the pet parents rarely tell you their dog bites. What I really want to ask is if another groomer has ever refused services for biting.

  4. #4
    Join Date
    Dec 2006
    Posts
    2,010

    Default

    Quote Originally Posted by lillypeanut View Post
    I get these two things quite a bit which I find kind of funny about human nature.

    Without me asking a customer will tell me how good there dog is for grooming. When I return the dog after grooming they ask "did he try to bite you?"

    And I will sometimes ask if a dog like a cavalier has any ear issues before the groom and they will be like oh no no. Ears are fine. Then I see they don't look fine and after the groom when I tell them they say, "oh, I still have some unused ear medicine I can use. I just think that is so funny. I know I can do a preinspect but I just like to take the dog and get it into van.

    btw I find that taking a picture of the ear or whatever and then I text them that the dog may have an ear infection or whatever really works in getting them to act on it. It must be pyschological when they can actually see a big close up of an infected ear on their phone rather than just talking about it.
    Great idea about the picture, it does speak a 1000 words.

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