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  1. #1
    Join Date
    Nov 2010
    Posts
    1,639

    Jiggy 54% phone call, 33% text or email, 13% postcard

    Guess what I am talking about?

    REMINDERS

    We now offer 3 choices for appointment reminders. Those are our results. Text or email certainly hasn't taken over but a good showing. Some said they just are more hooked into phones rather than checking text or emails all day, some actually said they hate that or take breaks from checking but they always check voicemail or take calls.

  2. #2
    Join Date
    Feb 2010
    Location
    Socal
    Posts
    1,852

    Default

    Good for you yankee. I stopped postcards but maybe we should still offer. I think it would be the minority but when you know it is what they want! If it works do it 10muddypaws!!

    I have found it difficult sometimes to train younger hipper kids to customer service. They want their phones, they only want to use cells for reminders. Customers deserve choice. Great post!

  3. #3
    Join Date
    Apr 2011
    Location
    Chicago
    Posts
    1,975

    Default

    We ask if they want a call or a postcard for years. Most want a call. A few say text and they are usually younger adults.

  4. #4
    Join Date
    Dec 2007
    Location
    Humboldt
    Posts
    2,009

    Default

    Some survey. We have about 50% text and others are phone. We still send a postcard when they are more than 8 week repeats.

  5. #5
    Join Date
    Sep 2013
    Location
    Arizona
    Posts
    2,184

    Default

    I use mostly text reminders (and I love it, because I can do all reminders for next day in the time it would take me to make one call), just a few older customers that I call. And very few that don't need to use reminders at all.


    Sent from my iPad using Tapatalk

  6. #6
    Join Date
    Sep 2010
    Location
    Everywhere
    Posts
    9,446

    Default

    Quote Originally Posted by ABDG View Post
    I use mostly text reminders (and I love it, because I can do all reminders for next day in the time it would take me to make one call), just a few older customers that I call. And very few that don't need to use reminders at all.


    Sent from my iPad using Tapatalk
    ^^^^This^^^^ also since texts can be scheduled to go out automatically, I do this so reminders for the week can be typed out in one day and scheduled to send on day and time I want them to.
    Ain't always easy to stand up for what is right.

  7. #7
    Join Date
    Jun 2016
    Location
    San Diego
    Posts
    529

    Default

    I get quite a few requests not to text, or many of my older clientele only use cells if they have one for emergencies. I would say about 50% of mine are text reminders. I enjoy calling actually, it is time invested in bonding my clients if that is what they like.

  8. #8
    Join Date
    Aug 2007
    Posts
    3,650

    Default

    We have about 30% text and 40% email and phone the rest by their request.

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