I let my scheduling get out of hand yesterday. This is mostly rant but also a request for advice.
(1)Two evil Corgies scheduled to arrive at 9 and go home at 1. At drop off wife says she needs to leave them until 3. Okay. She calls at 12 and leaves message that husband will pick up at 1. He shows up at 1:30. (2)A St Poo and smooth coat dog are scheduled for 11:00. Lady calls night before and says she needs to drop off at 9:30 and asks if they will be ready sooner. I say no, canít change appt time but they can come early and wait. Okay. She calls at 9:15 and says she will be in at 11. Shows up at 11:30 and says she needs her dogs an hour earlier than I tell her because she has a vet appt. Asst checked them in because I took an early lunch break to go to a clientís funeral. Asst told her we would do what we could but we need more time to get them both done. Got both dogs done but poo didn't get clean face and feet. She shows up Ĺ hour later than she said she would and is angry about the face and feet. Says she will wait for me to do them. (3) 12:30 boarding dog drops off Ĺ hour early. Iím still at the funeral. (4) 1:30 new dog appt (Shih Tzu that turns out to be a 33 lb Cocker mix) told me she would drop off at 9:30 on way to work and pick up at 4:30 on way home. Okay. (I usually donít keep dogs all day but we planned this.) At drop off says she has a light day so she will pick up at 2. I say no, dogís appt is not until 1:30 and dog will be ready at 4:30. Okay. She shows up at 3:00. Dog is not ready and goes nuts when sees her. Poo on table getting clean feet goes nuts as well. I finally get everyone out of the salon, go in the house and find an email from Cocker owner saying I missed a spot when I was clipping the dog and she will bring the dog back on Tues or Wed. Um, this is a dog that was butchered with a 10 blade 6 months ago and I put a lot of work into trying to blend the mess. Not to mention that sweet little Ms Piddles does that when touched with a comb, won't stand and is a land shark with paws, and she was going nuts because Mom was there. Now, what do I do so this doesnít happen again? Solution must include not driving all my clients away and no alcohol for me. I could have told the Cocker lady that since she came back, I couldn't finish her dog. (but she works for a holistic vet who sends me clients.) The poo lady could have been told to come back another day for clean feet but then I'd have to deal with her lateness all over again. I was really afraid to say anything to any of these people because I was so pissed off that I might have said something that I'd regret.