I recently took over as the only groomer at a vet hospital when their previous groomer retired. She left behind a mess in pricing. There are dogs of the same breed, size and condition being charged widely varying prices for the same services. She also didn't consistently charge for extra services across dogs. Overall, her prices are well below what is being charged in the area.
I've created a new price list by breed and I'm trying to readjust prices for long time clients.
I need some advice for helping the receptionists (who are handling all the phone calls, appointments and checking out of clients) get everyone on the same page.