I tried the demat solution the other day for the first time and It works great! I had a little bichon with a very badly matted head, and really didn't want to shave it off if I didn't have to (poor dog hadn't been groomed in 8 months). I didn't mix it how the directions told me to do so though. After I lathered up up the head I put a small amount in my hands and mixed it with the shampoo. did the same yesterday with a very matted poodle tail. This product made it so much easier to demat!! The dryer actually seperated the mats easier with the product in the coat. Try it, it works great!!! I decided now just to add a small squirt to each of my diluted gallons of shampoo.